Lobby Ambassador - Conrad Etihad Towers

Lobby Ambassador Team Member – Conrad Abu Dhabi Etihad Towers

Conrad Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates

Full-time

Department:
Guest Services, Operations, and Front Office

Brand:
Conrad Hotels & Resorts

What will I be doing?

• Be hospitable
• Maintain the Conrad Brand Service Standards
• Smile – and keep a smile in your voice
• Demonstrate positive body language
• Be aware of, and take responsibility for your surroundings
• Open doors for guests coming into or leaving an area
• Hold elevator doors for guests
• Always allow guests to proceed you and your fellow team members when they are passing, entering, or exiting an area
• Be visible in the lobby (and accessible to guests) at all peak arrival and departure times
• Remember that the first 5-10 minutes shape a guest’s impression of the hotel
• Check other areas of the hotel to be of value to guests or teammates when appropriate
• Check the guest arrival reports in advance of VIP check‑in and coordinate with housekeeping on room allocations
• Be responsible for special room assignments and suite occupancies
• Welcome and fulfill the check‑in process of VIP guests, including escort to the Executive Lounge and VIP room
• Ensure all VIP rooms meet the highest quality standards and include requested amenities before arrival
• Manage the Lobby Ambassador Desk in the lobby
• Serve as the main point of contact for VIP guests and keep hotel departments briefed on their requirements
• Maintain inventory of guest amenities
• Maintain current knowledge of hotel products, services, pricing and promotions, as well as daily VIP and special events

Skills

• Calm, efficient, organized with great attention to detail
• Excellent personal presentation and communication skills
• A passion for delivering exceptional levels of guest service
• Ability to multi‑task while maintaining a positive attitude
• Computer literate and able to navigate company systems
• Professional manner with an emphasis on hospitality and guest service
• Guest relations experience in hotel, leisure or entertainment sectors
• Proven ability to listen and respond to demanding guest needs
• Conflict resolution experience
• Cash handling experience

Potential Benefits

Housing, transport, additional benefits as per company policy.

Job Details

Role Level: Entry‑level

Country:
United Arab Emirates

City:
Abu Dhabi

Company Industry: Hospitality

About the Company

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. Over a century, Hilton has offered business and leisure travellers the finest accommodations, services and value.