Front Desk Agent

Job Description

We are currently looking for dynamic, self‑motivated Front Office professionals to manage the front desk and provide a memorable experience to guests. The role includes responsibilities listed below.

• Provide prompt, courteous and efficient service to all guests, achieving high customer satisfaction through personalized service from arrival until departure.
• Ensure guests are personally greeted by name, if known, and escorted to their room to make them feel expected and welcomed.
• Conduct in‑room & hotel familiarization and assist guests with hotel activity enquiries/requests.
• Maintain up‑to‑date knowledge of hotel information and local services, including operating hours, promotions, events, attractions, and allied information to respond to guest queries.
• Maintain awareness of rate levels to be sold daily and occupancy levels.
• Accurately administer Front Desk cashiering standards and comply with all laid‑down systems, policies and procedures.
• Process accounts from check‑in to check‑out, ensuring accurate postings of all incidental charges using computerized Front‑Office systems.
• Maintain guest privacy by ensuring that no guest details are disclosed.
• Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings.

You should ideally have a degree in hospitality with previous experience in the Front Office Department. Excellent written and verbal English, knowledge of an additional language, strong interpersonal and problem‑solving abilities are essential. Computer literate with previous experience with Opera is an advantage.

• Understanding the job
• Taking responsibility
• Recognizing differences
• Customer focus
• Adaptability
• Teamwork

• Seniority level:
  Entry level
• Employment type:
  
  Full‑time
• Job function:
  Customer Service
• Industry: Hospitality

Location:

Abu Dhabi, United Arab Emirates