Night Auditor

Night Auditor

Join to apply for the Night Auditor role at Novotel Hotels

Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status‑quo.

By joining us, you will become a Heartist® because hospitality is, first and foremost, a work of heart. You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, fulfill yourself, discover other professions and pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment. Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

As a Night Auditor, you ensure a seamless and safe overnight operation while delivering Novotel’s guest experience. You are responsible for balancing daily financial transactions, preparing key reports, and supporting guests with warmth, efficiency, and professionalism. This role plays a crucial part in maintaining service excellence, accuracy, and brand consistency throughout the night.

• Welcome and assist guests promptly, demonstrating Accor’s values in every interaction.
• Manage overnight check‑ins, check‑outs, and guest requests with courtesy and efficiency.
• Anticipate guest needs, handle concerns professionally, and provide accurate information about hotel services and facilities.
• Maintain a clean, organized, and guest‑ready front desk and lobby environment.
• Process and verify all daily transactions, ensuring accuracy in room charges, payments, rebates, and adjustments.
• Complete the night audit process and roll the business date in the Property Management System (PMS).
• Prepare daily revenue and operational reports for management, ensuring timely and accurate delivery.
• Support the smooth transition between shifts by clearly communicating any pending tasks or guest follow‑ups.
• Monitor hotel premises, ensuring a safe and secure environment for guests and Heartist.
• Respond to emergencies in accordance with Accor safety and security procedures.
• Report any irregularities, incidents, or maintenance needs promptly.
• Coordinate with Housekeeping and other departments regarding early arrivals, departures, and special guest requirements.
• Ensure alignment with Accor policies, procedures, and brand standards at all times.

• Previous experience in Front Office or Night Audit within hotel industry is preferred.
• Strong numerical, analytical, and problem‑solving skills.
• Excellent communication skills with a guest.
• Proficiency in hotel PMS systems (Opera or similar).
• Ability to work independently and remain calm under pressure.

Our Commitment To Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Referrals increase your chances of interviewing at Novotel Hotels by 2x.