Colleague Experience Coordinator

Miral Experiences is a region’s leader in the management and operation of world-class, award-winning immersive attractions and experiences across Abu Dhabi. Our diverse portfolio includes some of the most iconic entertainment and leisure destinations, including Ferrari World Yas Island Abu Dhabi, Yas Waterworld Yas Island Abu Dhabi, Warner Bros. World℠ Yas Island Abu Dhabi, Sea World Yas Island Abu Dhabi, CLYMB℠ Yas Island Abu Dhabi, and Team Lab.

Phenomena Abu Dhabi, and CLYMB℠ Abu Dhabi, as well as cultural treasures like Qasr Al Watan.

We specialize in crafting unique experiences that cater to all tastes and ages, delivering a seamless blend of thrills, joy, and discovery. Our attractions are designed to ignite the imagination and create unforgettable memories for visitors from around the world. Whether you're seeking excitement, relaxation, or cultural enrichment, we offer something for everyone.

The Colleague Experience team represents HR and supports colleagues throughout their employment lifecycle. As one of the first points of contact for new joiners, you will help create positive and lasting impressions while delivering efficient, professional, and colleague-centric services.

This position requires flexibility, adaptability, and a strong customer-service mindset in a fast-paced environment where every interaction contributes to colleague satisfaction and engagement.

• Deliver exceptional customer service and create a welcoming experience for colleagues and stakeholders.
• Serve as a trusted HR representative, addressing colleague inquiries and providing guidance on HR processes and policies.
• Manage multiple colleague interactions while maintaining professionalism and empathy.
• Handle challenging conversations and resolve issues effectively.
• Meet service standards, KPIs, and processing deadlines while keeping stakeholders informed.
• Participate in continuous learning and development initiatives.

• Ensure HR processes are executed consistently, accurately, and in compliance with company policies and legal requirements.
• Verify and process documentation with a high degree of accuracy.
• Support government-related processes and ensure adherence to deadlines.
• Maintain data integrity across HR systems and records.
• Contribute to process improvement initiatives that enhance efficiency and service delivery.
• Deliver sections of the Company Induction Program and educate colleagues on employment-related policies and procedures.

• Maintain and update employee records within the HCM system.
• Organize, manage, and securely store personnel files and confidential documentation.
• Ensure data accuracy and compliance with company standards.
• Review and process required approvals.

• Support procurement processes, including PRS creation, follow-up, and GRN completion.
• Monitor and manage office stationery and giveaway inventory levels.
• Assist with administrative and operational activities across the CX function.

• Welcome new colleagues and support them through joining formalities.
• Verify employment documentation and facilitate contract preparation.
• Support visa processing, relocation, and induction activities.
• Guide new colleagues and their families through onboarding processes.

• Support the HR Service Centre and Helpdesk.
• Manage employee data throughout the employment lifecycle.
• Process company letters, visa applications, renewals, and employment updates.
• Support internal mobility and organizational changes.

• Coordinate colleague departures and clearance processes.
• Manage exit documentation and stakeholder approvals.
• Supp…