Miral Experiences is a region’s leader in the management and operation of world-class, award-winning immersive attractions and experiences across Abu Dhabi. Our diverse portfolio includes some of the most iconic entertainment and leisure destinations, including Ferrari World Yas Island Abu Dhabi, Yas Waterworld Yas Island Abu Dhabi, Warner Bros. World™ Yas Island Abu Dhabi, Sea World Yas Island Abu Dhabi, CLYMB™ Yas Island Abu Dhabi, and Team Lab.
Phenomena Abu Dhabi, and CLYMB™ Abu Dhabi, as well as cultural treasures like Qasr Al Watan.
We specialize in crafting unique experiences that cater to all tastes and ages, delivering a seamless blend of thrills, joy, and discovery. Our attractions are designed to ignite the imagination and create unforgettable memories for visitors from around the world. Whether you're seeking excitement, relaxation, or cultural enrichment, we offer something for everyone.
About the RoleAt Miral Experiences
, our Colleague Experience team plays a vital role in supporting colleagues throughout their employment journey. As the first point of contact for new joiners and existing employees, the team delivers exceptional service, guidance, and operational support that directly impacts colleague satisfaction and engagement.
We are seeking a Colleague Experience Executive who is passionate about people, customer service, and HR operations. In this role, you will be responsible for delivering seamless colleague experiences across onboarding, HR operations, offboarding, accommodation, transport, and immigration processes, while ensuring compliance, accuracy, and operational excellence.
This is a dynamic opportunity for an HR professional who thrives in a fast-paced environment, enjoys working with diverse stakeholders, and is committed to creating outstanding colleague experiences.
Key Responsibilities Colleague Experience & Customer Service- Act as a trusted point of contact for colleagues and their families throughout the employment lifecycle.
- Support relocation, immigration, accommodation, medical insurance, onboarding, probation, and general HR-related inquiries.
- Provide exceptional customer service through face-to-face interactions, email, and Microsoft Teams.
- Manage complex colleague queries while ensuring policy compliance and positive employee experiences.
- Build strong relationships with internal stakeholders, external partners, and government entities.
- Drive continuous improvement of customer service standards and service delivery KPIs.
- Process colleague requests accurately and in line with company policies, SOPs, and legal requirements.
- Manage visa applications, renewals, employment contracts, and other immigration-related processes.
- Ensure compliance with UAE labour regulations and immigration requirements.
- Handle escalations, complex cases, and exceptions while maintaining confidentiality and professionalism.
- Monitor deadlines and critical documentation to avoid compliance risks and penalties.
- Support and deliver the Colleague Induction Program.
- Maintain accurate employee records within the HR Management System (HCM).
- Ensure 100% data accuracy through verification and quality checks.
- Review approvals, identify inconsistencies, and resolve data discrepancies.
- Organize and maintain confidential personnel files and documentation.
- Support performance management activities and employee development initiatives.
- Provide guidance to team members on complex HR queries and escalations.
- Assist with training and onboarding of new team members.
- Deputize for the Colleague Experience Manager when required.
- Participate in process improvement initiatives and HR projects.
- Manage purchase requests (PRs), invoices, and…
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