Learning and Development Manager

Job Description:

The Learning & Development Manager is responsible for developing, implementing, and evaluating the organization’s learning and development strategy. The role leads the design and delivery of training initiatives that strengthen employee capabilities, leadership effectiveness, service excellence, and organizational performance.

The position partners closely with senior leadership, department heads, and managers to identify development needs, build talent pipelines, drive employee engagement, and ensure compliance with organizational, regulatory, and service standards.

Key Responsibilities

Learning & Development Strategy

• Develop and implement the annual Learning & Development strategy and training plan aligned with organizational objectives.
• Conduct organization-wide and departmental training needs analyses and translate findings into targeted development programs.
• Establish learning priorities based on business needs, employee performance, engagement results, and organizational requirements.
• Develop and maintain structured learning pathways, career development programs, and competency frameworks.
• Evaluate the effectiveness and business impact of training programs and continuously improve learning initiatives.

Training & Facilitation

• Lead the planning, coordination, and delivery of induction, technical, behavioral, leadership, and service excellence training.
• Facilitate workshops, leadership programs, coaching sessions, and employee development initiatives.
• Develop and maintain training materials, presentations, facilitator guides, and learning resources.
• Identify and implement innovative learning methods, including blended learning, e-learning, coaching, and experiential learning.
• Ensure training programs are engaging, relevant, practical, and aligned with organizational standards.

Forbes & Service Excellence

• Lead the organization’s Forbes training and compliance initiatives, ensuring relevant employees understand and consistently apply required service standards.
• Coordinate Forbes-related training programs, assessments, and follow-up activities.
• Monitor training compliance and identify gaps in service standards or employee knowledge.
• Partner with operational departments to embed luxury service standards into daily practices.
• Support preparation for relevant quality assessments, audits, and service evaluations.

Talent & Performance Development

• Partner with managers to support performance management and employee development.
• Identify high-potential employees and support talent development and succession planning initiatives.
• Develop leadership and management development programs.
• Support individual development plans and career progression opportunities.
• Establish coaching and mentoring initiatives to strengthen internal talent pipelines.

Employee Engagement & Culture

• Develop initiatives that promote employee engagement, recognition, retention, and a culture of continuous learning.
• Analyze employee feedback and engagement results to identify development opportunities.
• Collaborate with HR and department leaders on initiatives that strengthen organizational culture and employee experience.

Compliance & Reporting

• Ensure mandatory training and compliance programs are completed within established timelines.
• Maintain accurate and confidential training and employee development records.
• Prepare monthly and annual L&D reports, dashboards, KPIs, and management presentations.
• Monitor training hours, participation, completion rates, training costs, evaluation results, and other relevant L&D metrics.
• Ensure learning programs comply with applicable UAE Labour Law, company policies, and regulatory requirements.

Leadership & Stakeholder Management

• Lead and develop the Learning & Development team,…