Head of Human Resources Operations

Our confidential client is seeking an experienced Head of Human Resources to lead and continuously develop the Human Resources function within a highly confidential and service-oriented environment.

The role provides end-to-end accountability across the employee lifecycle, including workforce planning, talent acquisition, onboarding, employment documentation, compensation and benefits, performance management, employee relations, learning and development, HR operations, governance, and compliance.

The successful candidate will act as a trusted HR adviser to senior leadership, ensuring that appropriate people policies, practices, systems, processes, and controls are in place to support the organisation and its employees.

This position requires a high level of judgement, discretion, confidentiality, responsiveness, and personal integrity, together with the ability to balance robust HR governance with a highly personalised and professional service.

• Translate organisational requirements into practical people plans and workforce priorities.
• Advise senior leadership on organisation structure, role design, workforce requirements, and people-related risks.
• Develop scalable HR practices appropriate to the organisation's size, culture, and future requirements.
• Lead the continuous improvement and development of the HR function.

• Oversee the complete employee lifecycle from joining through to separation.
• Ensure accurate employee records, leave administration, HR letters, contract changes, and personnel documentation.
• Establish and maintain appropriate HR systems, data, and reporting arrangements.
• Coordinate visa, medical insurance, and other employee administration with relevant internal or external providers.

• Maintain and continuously improve the HR policy framework, employee handbook, SOPs, and employment documentation.
• Ensure HR practices are aligned with applicable employment legislation and regulatory requirements.
• Maintain appropriate HR approvals, records, controls, confidentiality protocols, and delegated authorities.
• Coordinate with legal advisers, government relations, and other professional advisers where specialist input is required.

• Lead recruitment for vacant positions.
• Manage consistent selection, approval, reference/background checking, and offer processes.
• Manage employment offers, contracts, and onboarding to ensure a high-quality employee experience.
• Develop and maintain external recruitment partnerships.

• Develop and maintain appropriate salary structures, allowances, benefits, and reward practices.
• Provide advice on individual compensation decisions and market positioning where appropriate.
• Oversee annual salary review and bonus processes where applicable.
• Ensure payroll inputs, employee changes, and end-of-service calculations are appropriately controlled and reviewed.

• Manage the performance management framework and performance cycle, ensuring clear objectives and accountability.
• Support leadership in performance assessment, development planning, and management of underperformance.
• Identify critical roles, succession considerations, and organisational capability requirements.
• Coordinate learning and development interventions based on organisational and individual needs.

• Act as the principal HR adviser to senior leadership and managers on sensitive employee matters.
• Manage employee relations cases fairly, consistently, confidentially, and in accordance with applicable requirements.
• Provide guidance on probation, attendance, conduct, grievance, disciplinary, termination, and separation matters.
• Support a professional, respectful, and service-oriented working environment.
• Provide concise workforce reporting and management information to senior leadership, including headcount, recruitment, turnover, absence, compensation costs, and other relevant people metrics.
• Identify emerging people risks and recommend appropriate mitigating actions.
• Maintain appropriate audit trails and ensure sensitive employee information is protected.

• Build trusted relationships with senior leadership and key stakeholders.
• Manage HR employees and external HR providers to agreed standards.
• Work effectively with Finance, Legal, Administration, Government Relations, and other relevant functions.
• Represent the HR function with…