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Job Description & How to Apply Below
Job description
To provide efficient and compliant employee services administration covering HR operations, onboarding, offboarding, insurance management, travel desk management and employee support.
KEY RESPONSIBILITIES
Financial
- Ensure delivery of employee services within approved budgets.
- Maintain accurate records supporting payroll, benefits and government transactions.
Stakeholder / Customer
- Serve as a primary point of contact for employees regarding employee services inquiries and issues.
- Liaise effectively with internal departments, insurance providers, travel agencies and external vendors.
Operational
- Public Relations (PRO):
- Process application, renewal, amendment and cancellation of employment visas, residency permits, Emirates IDs and Labour contracts.
- Support the employee to medical facility and in obtaining biometric data in EID authority.
- Ministry of Human Resources and Emiratisation (MOHRE) and Immigration:
- Process application, renewal, amendment and cancellation of employment visas, residency permits, Emirates IDs and Labour contracts as mandated by the MOHRE and Immigration authority.
- Submit all the related government services invoices to finance for payment.
- General Pension and Social Security Authority (GPSSA):
- Process registration, renewal, amendment and deregistration as mandated by the pension authority.
- Monitor and review the monthly pension contribution, including arrears and related cost.
- Employee Services:
Onboarding activities:
- Collect and verify onboarding documents (contract, personal details, bank details, etc).
- Coordinate IT & HRIS access, email and company .
- Manage the HRIS biometric registration.
- Coordinate with Payroll Team for salary setup and benefits enrolment.
Offboarding activities:
- Collect employee’s exit clearance and interview form.
- Manage the HRIS biometric deregistration.
- Coordinate with Payroll team regarding full and final settlement.
Roads and Transport Authority (RTA) Security Clearance Administration
- Process application, renewal, amendment, activations and deactivations.
- Liaise with staff, contractor, RTA, Police and relevant authorities and stakeholders.
- Track validity of security clearances.
- Maintain confidentiality of security related documentation and information.
Insurance Administration:
- Execute the addition, deletion and amendments with the insurance provider.
- Maintain insurance records and employee documentation.
- Support claim escalations and resolve insurance related issues.
Travel Desk and Business Support:
- Execute travel booking for the new joiners, including repatriation ticket for leavers.
- Manage business travel arrangements for the employees, including travel form approvals.
- Maintain travel records.
- Support emergency travel requirements.
Other services:
- Manage issuance of PR / PO and GRN thru HRIS for all related HR requirement.
Recordkeeping and Documentation
- Maintain accurate records of employee information and related documents.
- Organize and maintain electronic and hard-copy employee’s files securely and confidentially.
- Administrator of employee data within MOHRE, Immigration, GPSSA, Insurance, RTA clearance
Communication and Employee Services
- Respond promptly to employee inquiries regarding visa, pension, insurance, travel desk.
- Prepare and issue relevant reports.
Contribute to the improvement of the Employee Services processes through automation, standardisation and digital transformation.
Capability/People
- Provide support to employees related services inquiries.
Dimensions
- Responsible for the administration of Employee Services processes throughout the employment cycle.
- Responsible for maintaining confidential employee records within HR.
MINIMUM QUAIFICATIONS
Min.
Required
Desirable
Education / Certification
Experience
Experience with in the transportation, rail or service industry
Skills / Training
Arabic language is advantageous.
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