Collection Agent

🧭 Ready to Help Customers Stay on Track? Do you have the empathy to listen, the confidence to negotiate, and the drive to turn overdue into resolved?
Wio Bank
, the UAE’s leading digital bank, is looking for a Collection Agent to help us manage customer repayments in a way that’s fair, respectful, and solution focused. This role isn’t just about recovering payments—it’s about maintaining trust and supporting our customers through their financial journey.

• Engage with customers via calls, emails, and SMS to follow up on overdue payments
• Understand individual circumstances and offer flexible, compliant repayment solutions
• Maintain accurate records of all interactions in our systems
• Escalate cases where needed and collaborate with internal teams
• Track and meet recovery targets and SLAs
• Stay up to date with UAE collections regulations and Wio’s customer-first philosophy

• 5+ years of experience in collections, recovery, or a customer-facing banking role
• Strong negotiation skills with a calm and empathetic communication style
• Comfortable working in fast-paced digital environments and using CRM/collection tools
• Fluent in English (Arabic is a plus)
• Resilience, professionalism, and a focus on resolution, not just results

We’re not your typical bank. We’re reimagining banking for today’s entrepreneurs, dreamers, and doers—with technology, transparency, and a human touch. As part of our Collections team, you’ll help us do it with heart.