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Principal Architect, Customer Journeys
Job Description & How to Apply Below
Responsibilities
- Represent customer journey perspectives in enterprise architecture boards, governance forums, and transformation design reviews.
- Ensure architecture artifacts reflect alignment with the broader data, application, and technical landscape.
- Promote standardization of reusable digital capabilities (e.g., onboarding KYC, authentication, communication) across journeys.
- Track journey performance, maturity, and value realization, contributing to architecture KPIs and roadmap tracking.
- Coach architects, analysts, and product owners on capability-led, experience-driven design.
- Contribute to the evolution of enterprise architecture practices by embedding journey thinking into frameworks, tooling, and governance.
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