IT Support

Job Code: 053/001/271

Industry: Information Technology

Job Brief:
We are seeking an experienced and skilled IT Support professional to join the team in Dubai. The role involves providing end-to-end technical support, managing IT infrastructure, troubleshooting hardware and software issues, and ensuring smooth day-to-day IT operations across systems, networks, and devices.

• Handle service requests related to software and hardware support, including setup and configuration of new laptops and IP phones.
• Administer and manage CISCO routers, switches, access points, access control systems, servers, network printers, video conferencing devices, and security devices such as UTM and firewalls.
• Install, configure, and administer operating systems, including Windows and Windows Server.
• Provide PC hardware support, including assembly, configuration, troubleshooting of desktops, and server upgrades.
• Implement, configure, and troubleshoot network-related issues.
• Manage security-related systems and ensure system integrity.
• Troubleshoot and maintain software-related issues, including Windows and Microsoft Office applications.
• Prepare and maintain documentation, including reports, asset lists, monthly status reports, and helpdesk records.
• Install, configure, and troubleshoot printers, scanners, and related peripherals.
• Perform testing and configuration of new hardware and software systems before implementation.

• Bachelor’s Degree in Information Technology, Computer Science, Computer Engineering, or a related field.
• Minimum 3+ years of experience in an IT Support role.
• Strong hands-on experience with hardware, software, networking, and security systems.
• Practical knowledge of Windows OS, Windows Server, Microsoft Office, and networking devices.
• Ability to troubleshoot technical issues independently and efficiently.
• Candidates must be available in the UAE and able to join at short notice or immediately.