Service Engineer

Coordinates and directs the service department for maximum technician efficiency and productivity while overseeing all service repair work to ensure the highest quality of customer service.

• Planning, Control workshop and reception activities in the service department.
• Ensure full and accurate communication between parts, reception, workshop, and quality control.
• Responsible to resolve technical and warranty issues of customers in co-ordination with related suppliers, department, and principal.
• Ensure requested manufacturer recalls are scheduled and closing on time.
• Responsible to review all the quotations prior sending to customer.
• Ensure that Technicians are using their time effectively and efficiently.
• Arrange or plan technician movement to concerned workshops or branches as per workload.
• Submit weekly and monthly technician performance report.
• Submit monthly workshop activity report including customer complaints, technical issues, warranty status, recall, trainings to the management.
• Maintains tools, equipment, and facilities to make sure of safe performance.
• Make sure all staff to follow company policies, procedures and comply with workplace health and safety procedures.
• Liaise with customers and act on customer concerns.
• Ensure quality service, timely delivery, customer satisfaction, testing process and follow-up of manufacturers guidelines.
• Report all customer complaints, repeat repairs, and apply corrective actions in co-ordination with management.
• Responsible for keeping the workshop, rest area clean and neat in line with dealer standard.
• Maintain a well-trained workforce by utilizing in-house or principal trainings.
• Perform all other duties assigned by the supervisor and/or management in a professional and efficient manner.
• Identifies and reports unsafe, unhealthy, or hazardous working conditions.
• Supervising and tracking the reception KPIs and target (Pending wips, invoicing, customer satisfaction
• On-going Services contracts management

• Service Manager
• All Staff
• Inter-company Departments
• Customers

• 3-5 years’ experience in Automotive Industry

• Bachelor of Mechanical/Automotive Engineering

• Leadership and control skills
• Awareness of health and safety regulations
• Able to be updated in the latest techniques

• Quickly learn all aspects of technical software product