Tribe Head - Enterprise Systems and Operations

Overview

Embark on a journey where your unique contributions are celebrated, and your professional growth is embraced. At ADCB, we nurture a diverse, inclusive community where every voice is valued.

GBS is a group of highly skilled and talented professionals who form an essential part of ADCB's continued journey of success. With a proud history of commitment, innovation and delivery, GBS constantly strives for excellence whilst ensuring the highest standards of quality and risk awareness. Each and every member of the GBS family plays an integral role in driving ADCB's strategy, growth and digital evolution by working closely with our valued business partners to achieve exceptional customer experience through our outstanding service and support.

We are actively seeking an ambitious professional to join our Group Business Service team at ADCB to work alongside passionate colleagues who share your ambition to redefine excellence in UAE banking.

In this role, your key responsibilities include:

• Define strategy and drive complex implementation towards agreed success criteria for specific Tribes, to ensure end-to-end delivery accountability for value stream
• Direct teams and external vendors to ensure technology solutions are developed and deployed in alignment with ADCB’s Technology Services strategy and enterprise architecture
• Align and translate business strategy into technology and delivery roadmaps across multiple value streams with measurable outcomes aligned to Platform masterplans to ensure achievement of the strategy against agreed turnaround times (TATs) and completion targets
• Lead development of operational, strategic and agile metrics for squad value streams to ensure achievement of plans and team understanding
• Benchmark function performance to industry best practice in order to drive continuous and iterative improvement
• Provide a strong focus on technical and operational risk, including support for production incidents, seeing these through to resolution via prioritised backlogs to ensure successful solution of any identified risks
• Craft and align around function strategic progress and executive reporting to ensure best practice updates are included
• Remove blockers and issues and communicate function performance using facts, data and evidence with tribes, chapters, platforms and business stakeholders in order to maintain communication flows and deal with all identified issues
• Lead and inspire teams in order to contribute to Tribe deliverables
• Manage and coach Senior Managers, Product Owners and squad members around product management and delivery excellence to ensure full understanding of requirements, progress and actions required
• Lead agile ceremonies and cadences in order to embed new ways of working and drive team collaboration, interaction and alignment
• Oversee appropriately prioritised backlogs and delivery roadmaps to ensure all data is captured accurately
• Liaise with other Platforms and leaders across Technology and business units in order to deliver optimal outcomes in a scaled agile model
• Collaborate with prospective users and stakeholders in order to understand and anticipate their needs and translate them into product requirements
• Identify and assist the stakeholder to understand the business model, value and value proposition in order to fully understand the deliverable being implemented
• Act as the main point of contact between teams and stakeholders to ensure accurate information flow
• Manage self and team in line with ADCB’s people management policies, procedures, processes and practices to ensure adherence and to maximise own and employee contribution to business performance
• Manage the effective achievement of the team’s objectives through setting individual objectives, managing performance, developing the team and providing formal and informal feedback to maximise overall performance, engagement and motivation
• Recommend and implement improvements to departmental policies, procedures and processes covering all areas of activity so that all relevant procedural requirements are fulfilled while ensuring that ADCB delivers best-in-class services, products and innovation
• Iden…