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Information Technology Support Officer
Job Description & How to Apply Below
- Serve as the primary contact for technical support requests from beneficiaries and stakeholders, ensuring proper follow‑up, execution, and closure.
- Provide users with guidance on operating IT devices such as printers and digital scanners.
- Operate and support digital applications, databases, IT infrastructure, systems, networks, and information security across the Academy.
- Monitor server and network performance to ensure continuous availability, stability, and security.
- Create and configure new user accounts on systems and networks according to approved access permissions.
- Repair or replace malfunctioning devices in line with established policies and procedures.
- Implement data and information security measures, manage firewalls and security software, and respond to security incidents.
- Prepare reports on system and application integration, identify improvement areas, and submit recommendations to the direct manager.
- Gather input on IT infrastructure capabilities, collect business and application requirements, attend related meetings, and ensure accurate documentation of needs.
- Collect necessary data during IT project execution, report arising issues, and elevate information security concerns to maintain the entity data integrity.
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