Manager - Training & Enablement Services

Overview

Inception is leading a transformative initiative to deploy a global AI technology across Abu Dhabi’s key sectors, including Government, Education, and Enterprises.

Inception, a G42 company, is the region’s leading innovator of AI‑powered domain‑specific as well as industry‑agnostic products, built on a rich heritage of research and development. Within the G42 ecosystem, Inception functions as the core intelligence layer – transforming data and compute infrastructure into real‑world, applied AI solutions. Beyond its commercial endeavours, Inception is committed to creating positive societal impact. For more information, please visit (Use the "Apply for this Job" box below)..ai

• Service Portfolio Strategy & Roadmap (Training + Change)
• Define the training and change enablement service portfolio (e.g., adoption strategy, role‑based learning journeys, champions programs, comms toolkits, train‑the‑trainer, onboarding, governance and measurement).
• Develop a multi‑sector enablement strategy aligned to program goals across government, education, and SOEs.
• Build a service roadmap informed by user needs, sector‑specific requirements, and evolving GenAI capabilities.
• Establish service packaging, delivery models, and standards that make offerings repeatable and scalable.
• Partner & Vendor Ecosystem (Selection, Onboarding, Management)
• Identify, evaluate, and onboard vendors and delivery partners (training providers, change consultancies, content studios, LMS/LXP platforms) to scale execution.
• Define scopes of work, delivery expectations, and SLAs/KPIs; contribute to procurement processes and contract governance in partnership with internal functions.
• Manage partner performance through a structured cadence (QBRs, quality reviews, outcomes reporting), ensuring consistent experience and results.
• Delivery Governance, Quality & Enablement Operations
• Create and maintain playbooks, templates, and toolkits for delivery partners (facilitation guides, adoption plans, communications assets, evaluation frameworks).
• Ensure consistent quality through QA processes, content standards, and alignment to Inception’s methods and brand.
• Implement measurement frameworks to track participation, proficiency, adoption, and business impact; use insights to continuously improve services.
• Solution Design for Strategic Engagements & New Services
• Co‑design enablement and change approaches for strategic clients and priority rollouts; translate stakeholder needs into deliverable service plans.
• Lead or co‑lead pilot engagements and new service launches with partners (e.g., first‑of‑kind programs, executive enablement, sector‑specific enablement).
• Establish “train‑the‑trainer” models to enable client and partner teams to deliver at scale.
• Stakeholder Engagement & Advisory
• Act as a trusted advisor to program leadership, product teams, and client stakeholders on adoption risks, change impacts, readiness, and engagement strategy.
• Build stakeholder alignment across business, technology, HR/L&D, and communications teams to ensure cohesive adoption

Bachelor’s or Master’s degree in Education, Learning & Development, Organizational Development, Business, or related field.

• 6–12 years of experience in enablement, training, and/or change management – ideally including building programs at scale across multiple stakeholders or sectors.
• Demonstrated experience with vendor/partner management, including selection, onboarding, governance, and performance management.
• Strong capability in service design and program strategy (creating repeatable offerings, playbooks, standards, and operating models).
• Experience working with digital transformation, technology adoption, or AI/analytics programs is strongly preferred.
• Change management credentials (e.g., Prosci/ACMP) are a plus.

• You are comfortable operating in ambiguity, setting direction, and building the ecosystem and mechanisms (standards, governance, KPIs) that scale delivery.
• You can translate complex AI concepts into adoption‑ready services and influence senior stakeholders across government and enterprise environments.
• You are able to operate independently and are used to take ownership of a problem end‑to‑end.
• You have a flair for anticipating problems before they happen.
• You are able to demonstrate simplicity, systemic thinking and reliability.

• Culture:
  Inclusive, collaborative, and innovation‑driven work environment.
• Career:
  Exposure to cutting‑edge AI projects and structured professional development opportunities.
• Work‑Life:
  Flexible, hybrid work policy to balance professional and personal life.
• Rewards:
  Competitive remuneration with healthcare, leave benefits, and other perks.