Officer - Access Management Control

Role : Officer - Access Management Control

Location : Abu Dhabi

To ensure timely handling of Users Access Management related access requests / enquires for ADIB UAE & International as per UAM P&P and authority matrix, handle setting-up new applications, new profiles or groups in different systems and maintaining the existing profiles, groups, privileges/access rights and users.

• Access provisioning/de-provisioning; manage access requests (grating new, modification, enable, disable, and revoking) as per the process and approval within agreed TAT.
• Execute approved SPCR and parameter change requests in various applications.
• Handle internal customers’ urgent requests, complaints, attend calls, and solve access related issues.
• Perform periodic system access review and access entitlements for departments, branches and IBG as per plan and head of dept request.
• Participate in new system/enhancement of existing testing related scenarios for user admin related functionalities.
• Work with IT in new reports follow ups on raised issues and tickets related to the area/user and maintain a proper tracking.
• Act as backup for other UAM staff, participate in RCSA testing and handle special tasks assigned by Head of UAM and Controls Head.
• Investigate end users issues and complaints
• Reporting and escalating any serious issue, delayed respond in raised issues/requests to line manager and Head of Control

Bachelor in Info Tech, experience in Info Tech security and access management , Identity and Access Management