Design Manager, Etihad Airways

Position: Design Experience Manager, Etihad Airways
# Design Experience Manager, Etihad Airways###

Job Description The Design Experience Manager at Etihad Airways leads the creation of AI-enabled digital experiences across web and app platforms which enhance customer engagement and increase revenue while improving operational efficiency. The role focuses on UX/UI design work and testing procedures together with cross-departmental teams to create customer experiences that operate efficiently and deliver results throughout international markets.
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** Main Duties
*** Define and execute the experience strategy and design vision across web and app platforms for digital initiatives.
* Own the complete experience lifecycle from discovery and design to testing, launch, and continuous optimization.
* Design AI-enabled digital experiences such as personalization, predictive recommendations, and conversational interfaces.
* Collaborate with cross-functional teams including Product, Technology, Marketing, and Operations for cohesive delivery.
* Monitor and optimize performance metrics such as conversion, engagement, retention, and customer satisfaction.
** Essential Qualifications
*** Bachelor’s degree in Design or Computer Science or any related field.
* Five years of experience in Digital Experience Design which includes both UX and UI and Product Design.
* Demonstrate experience in creating digital experiences that deliver measurable business results through their work.
* Design process by providing a portfolio which displays their work from the initial design stage until final performance improvement.
* Experience in creating digital experiences which use data analysis and artificial intelligence technology.
* Knowledge about Agile methodologies which enables them to work effectively with engineering teams.
** Preferred Qualifications
*** Experience in one of the following industries: ecommerce, travel, fintech, or high-scale digital platforms.
* Business expertise which connects their design choices with financial performance and customer interaction results.
* Possesses skills in usability testing and experimental research and customer journey development.
* Persuade people from different departments to support their design approach.
* Possesses understanding about system design requirements which include accessibility, security, and methods for scalable design implementation.

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