Senior UI​/UX Designer; m​/f​/d

Key Responsibilities
User Experience & Product Design

• Lead the end‑to‑end UI/UX design process, from discovery and user understanding through to final design delivery.
• Design and enhance customer‑facing digital journeys, ensuring clarity, consistency, and usability.
• Deeply understand user needs, expectations, and behaviours, translating these into thoughtful design solutions.
• Review and improve existing designs, interfaces, and components to elevate the overall customer experience.
• Go beyond existing patterns to propose new and improved digital experiences where appropriate.

• Design clean, modern, and accessible user interfaces aligned with brand and usability standards.
• Improve and redesign widgets, components, and layouts to enhance readability, engagement, and interaction.
• Ensure UI designs are accurately translated to the front end, working closely with developers.
• Maintain consistency across platforms while allowing flexibility for innovation.

• Contribute to the design and improvement of chat‑based and conversational experiences (e.g., chatbots).
• Focus on clarity of conversation flows, visual structure, and ease of use.
• Ensure conversational interfaces align with overall digital UX principles.

• Work closely with senior stakeholders, ideally demonstrating experience operating at a senior, delivery‑focused level.
• Collaborate with product owners, developers, and other designers to ensure designs are feasible and delivered accurately.
• Clearly articulate design decisions and rationale to both technical and non‑technical audiences.

• Apply and respect branding guidelines across all design outputs.
• Balance brand compliance with usability and innovation.
• Help push digital experiences forward while staying aligned with established standards.

• 10–15 years’ experience in UI/UX design or related roles.
• Strong experience across both UI and UX (this is not a UX‑only or UI‑only role).
• Proven track record designing customer‑facing digital products.
• Advanced proficiency with design tools such as Figma (and similar).
• Strong understanding of front‑end design principles and how designs are implemented.
• Experience improving existing products, not just creating from scratch.
• Excellent stakeholder engagement and communication skills.
• Ability to work independently and take ownership in a fast‑moving environment.

• Experience designing chatbots or conversational interfaces.
• Background in large, consumer‑facing organisations.
• Experience working within structured branding environments.
• Exposure to highly regulated or enterprise digital platforms.
• Experience in the travel or transportation sector is a plus, but not required.