Manager - Security Operations

Job Summary

The Manager – Security Operations is responsible for leading and overseeing day-to-day network security operations delivered by the SOC/NOC (Security Engineering Team), Managed Service Providers, and onsite resources. The role ensures the effective operation of security platforms, incident response, vulnerability remediation, and the maintenance of secure configurations across production environments. Reporting operationally to the Head of Technology Operations, the position provides oversight of security execution activities, ensures compliance with established corporate security policies and frameworks, and manages the security operations budget to ensure resources are used efficiently.

The role is focused on operating and sustaining security controls and does not own security policy, regulatory interpretation, risk acceptance, or independent assurance functions.

• Own the day-to-day operation of security controls across infrastructure, cloud platforms, identity services, and enterprise applications.
• Act as the operational owner for security platforms, ensuring availability, correct configuration, monitoring, tuning, and issue resolution.
• Work with information security department on security incident response execution, including investigation coordination, containment actions, recovery activities, and operational remediation as per defined incident process.
• Own and drive vulnerability remediation execution, ensuring findings from scans, incidents, audits, and assessments are resolved within agreed timelines.
• Operate and maintain Identity & Access Management (IAM) and Customer Identity & Access Management (CIAM) platforms, including access lifecycle, integrations, privileged access, and operational stability.
• Ensure cloud security controls (Azure, SaaS, PaaS, IaaS) are correctly configured, monitored, and maintained in production environments.
• Act as the single operational escalation point for security control failures impacting live services.
• Maintain operational security metrics, including incidents, vulnerabilities, control failures, and remediation status.

• Implement and operate security controls defined by Information Security policies, standards, and architecture designs.
• Execute security remediation actions across infrastructure, applications, identity platforms, and cloud services.
• Participate in live incident bridges, providing technical leadership, decision support, and clear operational updates.
• Maintain security operational documentation, including runbooks, SOPs, response playbooks, and as-built configurations.
• Support audit and review activities by providing operational evidence and implementing required corrective actions.
• Ensure secure configuration baselines are applied and maintained across platforms and services.
• Monitor operational security tooling outputs and alerts, ensuring issues are investigated and resolved.
• Coordinate with vendors and service providers to resolve security platform and control issues.
• Conduct post-incident reviews, root cause analysis, and track corrective actions to closure.
• Support business continuity and disaster recovery execution from a security operations perspective.
• Provide technical security input during solution implementation to ensure controls can be effectively operated post-deployment.
• Lead and supervise the IT Network Security Operations team, providing direction, mentorship, and performance evaluations.
• Manage the day-to-day activities of the network security team, including monitoring security alerts, incidents, and vulnerabilities.
• Collaborate with cross-functional teams to establish and enforce robust network security policies, procedures, and controls.
• Design, implement, and manage network security solutions to safeguard the organization's networks, systems, and data.
• Conduct regular network security assessments, health checks, and configuration reviews to identify and mitigate potential risks.
• Stay abreast of the latest network security threats, trends, and technologies, proposing appropriate measures to enhance the organization's security posture.
• Analyze events and incidents, leading…