PMO Manager; Workflow & Execution

Role Summary
Joud Coffee is hiring a PMO Manager (Workflow & Execution) to build and run our company-wide operating system for execution. This role owns how tasks and projects are requested, prioritized, approved, executed, tracked, escalated, and closed across all departments.

We will rely heavily on a work management platform (e.g., Wrike, Asana, , Click Up, Jira) as the system of record
, and a communication platform (e.g., Slack, Microsoft Teams) as the communication layer
. Your job is to ensure all departments operate on the same drumbeat—clear owners, clear deadlines, clear definitions of done, and predictable delivery.

Reporting line: Managing Director (Office of the MD)

This role is expected to be proactive and outcome-driven
:

• Identify bottlenecks, root causes, and execution gaps

• Redesign workflows and standards to remove friction

• Push stakeholders to meet commitments and targets

• Escalate early with facts and solutions—not excuses

• Define work types:
  Request / Task / Project / Program

• Standardize: required fields (owner, due date, stakeholders, definition of done), statuses, milestones, and approval gates

• Define handoffs between departments (who owns what, when, and what “complete” means)

• Establish rules of engagement: communication vs execution tracking

• Build the workspace structure across departments (spaces, permissions, templates)

• Create intake/request forms so work enters the system cleanly (no chaos via DMs)

• Build templates for repeatable work (launches, openings, procurement, etc.)

• Set up dashboards, reports, and automations to enforce hygiene and accountability

• Run weekly leadership execution governance:

  • priorities, capacity, blockers, decisions, accountability

• Run cross-functional tracking for dependencies and escalations

• Maintain a single master portfolio view: what matters most, who owns it, when it ships, what’s blocked

• Diagnose recurring delivery failures (late approvals, unclear briefs, missing owners, resourcing conflicts)

• Run problem-solving sessions and implement fixes (process changes, templates, role clarity, SLAs)

• Improve cycle time, reduce rework, and eliminate firefighting

• Drive departments to meet commitments and targets through clear planning and follow-through

• Hold owners accountable to due dates and quality standards

• Escalate decisively when delivery is at risk

• New store opening / fit-out readiness milestones

• Menu item / LTO launch end-to-end

• Marketing campaign execution (brief → creative → approvals → launch → post-mortem)

• Procurement & capex workflow (quotes → approvals → PO → delivery → closeout)

• Facilities maintenance ticketing & SLAs

• Hiring request → onboarding checklist → day-30 check-in

Within 90 days, we should see:

• A clear, enforceable Workflow Policy v1 implemented company-wide

• Consistent intake discipline (clean requests, owners, due dates, acceptance criteria)

• Leadership visibility via dashboards: priorities, owners, blockers, delivery risk

• Measurable improvement in:

  • on-time milestone delivery

  • blocker resolution time

  • cycle time (request → completion)

  • reduction in last-minute firefighting

• 4–8 years in PMO / project execution / operational excellence / business operations

• Proven experience implementing and running a work management system (e.g., Wrike/Asana/Monday/Click Up/Jira)

• Strong stakeholder backbone: can challenge, align, and push senior stakeholders professionally

• Highly structured: writes clearly, defines “done,” designs templates, runs tight meetings

• Proactive mindset: identifies problems early and fixes them

Nice to have: multi-site retail / hospitality / F&B experience;
Arabic

Share 2–3 examples of:

• a workflow/governance system you implemented (what changed and impact)

• platform setups you built (templates/forms/automations/dashboards)

• a case where you removed a bottleneck and improved delivery performance