Project Manager – Agile Delivery; CRM​/Salesforce; m​/f​/d

Project Manager – Agile Delivery (CRM / Salesforce)

We are seeking a Project Manager to lead the delivery of CRM transformation initiatives within a large enterprise environment in Abu Dhabi. This role combines programme management and Agile delivery expertise, with a strong focus on Salesforce and CRM ecosystems.

You will operate in a self-sufficient leadership capacity, managing multiple squads and ensuring seamless delivery of customer‑centric platforms. Immediate availability is preferred.

• Lead end-to-end delivery of CRM/Salesforce programmes across multiple Agile squads
• Drive Agile best practices including sprint planning, backlog management, and ceremonies
• Act as the primary owner for programme delivery, governance, and execution
• Collaborate with business, product, and engineering teams to deliver CRM‑driven customer solutions
• Manage dependencies, risks, and escalations across multiple work streams
• Ensure alignment between business requirements and Salesforce platform capabilities
• Track programme KPIs, milestones, and delivery outcomes
• Provide clear reporting and insights to senior stakeholders
• Drive continuous improvement across delivery frameworks and processes

• Proven experience in programme management or delivery leadership
• Strong hands‑on experience with Salesforce CRM platforms (Sales Cloud, Service Cloud, etc.)
• Experience managing multiple Agile squads simultaneously
• Certification such as CSM or equivalent Agile certification preferred
• Ability to lead programmes independently end‑to‑end
• Strong stakeholder management and communication skills
• Experience in enterprise‑scale digital or CRM transformation programmes
• Willingness to be based in Abu Dhabi
• Immediate or short notice availability preferred

We encourage applications from all qualified candidates, regardless of race, gender, disability, or any other characteristic that makes them unique.