Project Manager – Agile Delivery; Loyalty Platforms; m​/f​/d

Project Manager – Agile Delivery (Loyalty Platforms) Role Overview

We are seeking a Programme Manager to lead the delivery of customer loyalty and engagement platforms within a large enterprise environment in Abu Dhabi. This role combines project leadership and Agile delivery, with a strong emphasis on loyalty ecosystems and customer engagement solutions.

• Lead delivery of loyalty platform programmes across multiple Agile squads
• Drive Agile delivery frameworks including backlog prioritisation, sprint execution, and ceremonies
• Ensure alignment between business strategy and loyalty platform capabilities
• Manage cross‑functional teams delivering customer loyalty, rewards, and engagement solutions
• Oversee programme risks, dependencies, and delivery timelines
• Track KPIs related to customer engagement, retention, and loyalty performance
• Provide structured reporting and insights to senior stakeholders
• Ensure consistent governance and delivery standards across squads
• Drive continuous improvement in delivery processes and programme execution

• Proven experience in programme management or delivery leadership
• Experience working with loyalty platforms, rewards systems, or customer engagement ecosystems
• Strong Agile delivery experience with multiple squads
• Certification such as CSM or equivalent preferred
• Demonstrated ability to lead programmes independently
• Strong stakeholder engagement and communication skills
• Experience in enterprise digital transformation environments
• Willingness to be based in Abu Dhabi
• Immediate or short notice availability preferred

We encourage applications from all qualified candidates, regardless of race, gender, disability, or any other characteristic that makes them unique.