VP Client Service Engineering Transformation UAE

Position Overview

VP Client Service Engineering Transformation role in Abu Dhabi UAE within the Banking industry is a senior leadership opportunity focused on driving service transformation, process reengineering, and automation initiatives to enhance customer experience and operational efficiency.

Country: UAE
City:
Abu Dhabi
Industry: Banking
Function:
Information Technology
Salary:  monthly (Market estimated)
Gender: Any
Candidate Nationality:
Any
Job Type: Full-time

• Lead redesign of client service journeys to improve customer experience and operational efficiency
• Drive process reengineering and automation initiatives across service functions
• Ensure scalability and effective delivery of redesigned service models
• Monitor and report performance using KPIs across customer experience, scalability, and risk
• Collaborate with cross‑functional teams to implement transformation initiatives
• Align service strategies with business objectives and digital transformation goals
• Identify opportunities for continuous improvement and innovation
• Ensure risk‑controlled and compliant service delivery frameworks
• Support implementation of agile methodologies and transformation practices
• Drive efficiency improvements through data‑driven decision making

• Engage senior stakeholders across business and technology teams
• Lead change management initiatives and transformation programs
• Promote a culture of innovation, agility, and continuous improvement
• Support adoption of change frameworks such as ADKAR or similar models

• Track progress of transformation initiatives and report to leadership
• Ensure governance and compliance across service transformation activities
• Maintain alignment with organizational strategy and operational priorities

• Bachelor degree in IT, Engineering, Business, or related field
• Extensive experience in banking transformation or service engineering
• Strong background in process optimization and automation
• Experience in managing large‑scale transformation initiatives
• Familiarity with change management frameworks
• Strong analytical and problem‑solving skills
• Excellent leadership and stakeholder management capabilities

• Service design and process reengineering
• Digital transformation and automation
• Performance management and KPI tracking
• Stakeholder engagement and leadership
• Change management and agile methodologies
• Risk management and governance
• Data analysis and decision‑making

• Leadership role in transformation within a leading banking institution
• Opportunity to shape client service strategy and innovation
• Exposure to advanced technologies and digital initiatives
• Career growth in executive‑level transformation roles
• Dynamic and high‑impact working environment