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Job Description & How to Apply Below
We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we’re improving everyday life. See how at or @cognizant.## Quick Details
* Salary Range:
Market Competitive
* Job Type: Full-time
* Qualifications:
Bachelor’s Degree
* Experience:
5 Year+##
Key Responsibilities
* Monitor product performance and identify operational issues proactively.
* Provide L2 support for product-related incidents and user queries.
* Execute operational processes and workflows to maintain product health.
* Collaborate with development and engineering teams to resolve complex problems efficiently.
* Maintain detailed documentation of product operations and troubleshooting steps.
* Contribute to process improvement initiatives for enhanced operational efficiency and reliability.## Requirements
* Bachelor’s degree in Information Technology, Computer Science, or a related field.
* Proven experience in product operations, technical support, or system administration, preferably at an L2 level.
* Strong analytical and problem-solving skills with keen attention to detail.
* Excellent communication and interpersonal skills for effective collaboration.
* Ability to work effectively in a fast-paced and dynamic environment.
* Knowledge of ITIL frameworks and incident management processes is a plus.## Benefits
* Opportunity to work with a leading global technology and consulting company.
* Engage in challenging projects that drive business transformation and innovation.
* Competitive salary and a comprehensive benefits package.
* Professional development and career advancement opportunities within a global firm.
* Collaborative and supportive international work environment.
* Contribution to improving everyday life through modern business solutions.
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