Commercial​/Cards Business Analyst

Core Responsibilities and Accountabilities

Non-technical:

• Strategic Thinking – Ability to understand the bigger picture and align day-to-day activities with company strategy.
• Customer Focus – Ability to understand and meet the needs of customers, listen, and make decisions based on this understanding.
• Communication Skills – Ability to clearly communicate insights and ideas to stakeholders and team members.
• Problem-Solving Skills – Ability to identify, analyze, and solve complex business problems.
• Critical Thinking – Ability to objectively analyze and evaluate issues and situations to form a judgement.
• Collaboration – Ability to work effectively with others to achieve a common goal.
• Project Management – Ability to plan, organize, and manage resources to bring about the successful completion of specific project goals and objectives.

• Data use case – Develop and define data use cases which align to the strategic directives set by the Business stakeholders.
• Data Analysis – Proficiency in data analysis tools and methodologies, including statistical analysis, predictive modeling, and data visualization.
• Business Intelligence Tools – Familiarity with tools like Tableau, Power BI, or Looker for creating reports and dashboards.
• Database Querying – Knowledge of SQL or other database querying languages for extracting and manipulating data.
• Data Governance – Understanding of data governance principles and best practices, including data privacy, data quality, and data management.
• Proficiency in Business Tools – Proficiency in tools such as Excel for data manipulation and analysis, PowerPoint for presentation of insights, and Visio for process mapping.

• Passionate about all things digital.
• Problem solving mindset, challenging the status quo.
• Self-organizing, independent, takes ownership of each task.
• Meticulous to detail.
• Thrive under pressure.

• Insight Implementation – Number of insights provided that are implemented.
• Data Quality – Accuracy and completeness of the data used in analysis.
• Stakeholder Satisfaction – Feedback from departments and stakeholders on effectiveness and usefulness of insights.
• Project Delivery – Number of analytics use cases delivered on time and within budget.
• Process Improvement – Impact of data governance framework and SOPs on improving business processes, measured by reduction in data errors, increase in data availability and decision-making speed.

• 5+ years in a similar role, ideally within the Financial Services Industry.
• Strong analytical and problem-solving skills – ability to translate business problems into data & analytics solutions.

• Excellent communication and presentation skills.
• Experience in the Financial Industry, previous consulting experience, and understanding of digital data (app/web development) is an advantage.
• Proficient in business tools (Excel, PowerPoint, Visio).