Senior Delivery Manager - WBS​/EP​/Omnichannel - First Bank UAE

Position Overview

Senior Delivery Manager - WBS / EP / Omnichannel - First Abu Dhabi Bank - Abu Dhabi, UAE

• Country: UAE
• City: Abu Dhabi
• Industry: Banking
• Function: Banking
• Salary:  monthly (Market estimated)
• Gender: Any
• Candidate Nationality: Any
• Job Type: Full-time

• Oversee a complex cross-domain delivery portfolio, covering Personal, Islamic, Private, and Business Banking initiatives.
• Prioritize programs, manage interdependencies, allocate resources, and ensure timely execution.
• Own delivery budget, track financial performance, and ensure alignment with investment plans.
• Lead cross-functional delivery governance, including steering committees, status dashboards, and performance reviews.
• Drive execution across digital platforms, omnichannel capabilities, engagement systems, and AI innovation.

• Collaborate with product, engineering, architecture, infrastructure, and operations to ensure seamless delivery.
• Maintain delivery roadmaps, capacity plans, and resource forecasts.
• Ensure smooth integration across systems, channels, and customer journeys.
• Manage third‑party vendors and delivery partners, ensuring accountability and performance.

• Ensure adherence to IT governance frameworks, audit requirements, and compliance standards.
• Identify delivery risks and manage issues proactively.
• Track KPIs including delivery progress, risks, audit items, and performance indicators.

• Foster a culture of innovation, agility, and collaboration across teams.
• Provide leadership to cross‑functional delivery units, ensuring high performance and alignment with business priorities.
• Influence senior stakeholders across business and technology functions.
• Support strategic planning and organisational transformation within PWBB.

• 12 years of technology leadership experience, including 10 years in program/delivery management.
• Strong understanding of Wealth & Business Banking products, customer journeys, and digital ecosystems.
• Expertise in agile, waterfall, and hybrid delivery models.
• Proven track record of delivering large‑scale, multi‑channel technology programs.
• Strong financial acumen with experience managing large budgets and optimizing costs.
• Strong stakeholder leadership, negotiation, and communication skills.
• Ability to manage risks, dependencies, and complex transformation programs.

• Portfolio & Program Management
• Digital Platform Delivery
• Omnichannel Integration
• Budgeting & Cost Control
• Vendor & Partner Management
• Agile/Hybrid Delivery
• Risk & Issue Management
• Stakeholder Leadership

• Lead high‑impact banking transformation programmes across major business units.
• Work with cutting‑edge digital, omnichannel, and engagement technologies.
• Contribute to shaping the future of FAB's customer experience and digital capability.
• Thrive in a dynamic, innovation‑driven environment with strong executive support.

First Abu Dhabi Bank (FAB) is the largest financial institution in the UAE, delivering advanced banking solutions backed by global expertise. With a strong digital vision and a commitment to innovation, FAB empowers clients across Personal, Corporate, and Investment Banking segments.