Data Platforms Production Support and Operations Lead - First Bank UAE

Data Platforms Production Support and Operations Lead

First Abu Dhabi Bank – Abu Dhabi, UAE

Position Overview

Data Platforms Production Support and Operations Lead at First Abu Dhabi Bank in Abu Dhabi is responsible for ensuring the availability, reliability, and performance of enterprise data platforms. The role oversees day-to-day production operations, leads incident and problem management, and acts as a key liaison between technical teams and business stakeholders to deliver stable, compliant, and high-quality data services.

Job Details

Country: UAE | City:
Abu Dhabi | Industry: Banking | Function:
Systems Support | Salary:  monthly (Market estimated) | Gender: Any | Candidate Nationality:
Any | Job Type: Full-time

• Ensure high availability, reliability, and performance of enterprise data platforms across on‑premise and cloud environments
• Manage day‑to‑day production operations for data platforms, ensuring service continuity and operational excellence
• Lead incident and problem management processes, including root‑cause analysis, resolution tracking, and post‑incident reviews
• Conduct regular service review meetings with business lines to discuss incidents, problems, and overall service performance
• Coordinate with infrastructure, data platforms, and data engineering teams to resolve operational issues effectively
  
  Implement and enforce operational best practices, including change management, release governance, and service controls
• Support audit, risk, and compliance requirements related to production operations
• Drive continuous improvement initiatives to enhance platform stability, resilience, and service quality
• Provide leadership, guidance, and mentorship to production support team members

• Overall experience of 12 years or more in production support and operations management for enterprise data platforms
• Strong knowledge of data platform technologies such as Cloudera, Azure Databricks, Power BI, and Informatica
• Hands‑on experience with incident and problem management frameworks, including ITIL‑based practices
• Proficiency with monitoring tools, operational dashboards, and performance reporting
• Strong analytical and troubleshooting skills with the ability to resolve complex technical issues
• Excellent communication and stakeholder management skills, with the ability to lead service review forums
• Prior experience within banking or financial services environments preferred

• Lead mission‑critical data platform operations within the UAE's largest bank
• Work across modern data technologies and hybrid cloud environments
• Collaborate closely with business and technology stakeholders at enterprise scale
• Competitive compensation and benefits aligned with the Abu Dhabi banking market

About the Company

First Abu Dhabi Bank is the UAE's largest bank and one of the world's most established financial institutions, offering a comprehensive range of corporate, investment, retail, private, and Islamic banking services. Headquartered in Abu Dhabi, FAB is recognized for its strong governance, operational discipline, and commitment to delivering secure, reliable, and innovative financial services supported by robust data and technology platforms.