Support Engineer

Type:
Full-time

We’re looking for a high-performing Support Engineer to join a forward-thinking Development & Engineering team. This role blends production support, Dev Ops, and modern SRE practices, with a strong emphasis on automation, observability, and AI-driven operations.

• Own L2/L3 support across applications, APIs, data platforms, and event-driven systems
• Build and maintain CI/CD pipelines (Azure Dev Ops)
• Manage cloud infrastructure (Azure) using Infrastructure as Code (Terraform/Bicep/ARM)
• Enhance observability (monitoring, alerting, tracing, dashboards)
• Automate workflows, runbooks, and remediation processes
• Support data pipelines, ETL/ELT processes, and platform operations
• Collaborate with engineers on production readiness and release reliability
• Leverage AI tools for incident triage, diagnostics, and proactive issue detection

• Strong experience in production support / SRE / Dev Ops environments
• Hands‑on with Azure services (App Services, AKS, Functions, SQL, etc.)
• Expertise in CI/CD and deployment strategies
• Containerisation and orchestration (Docker, Kubernetes / AKS)
• Solid Python & SQL for automation and troubleshooting

• Data platforms (Spark, Databricks or similar)
• Infrastructure as Code & cloud networking fundamentals

• 7–10+ years in support engineering / Dev Ops / SRE
• Degree in Computer Science (or equivalent experience)
• Strong understanding of ITIL processes
• Experience supporting enterprise-grade systems
• Background in financial services or complex data environments (preferred)