IT Support - UAE National

About the Role

We are seeking a motivated UAE National to join our IT Support team in Dubai. In this entry-level role you will provide first-line technical support to internal users, troubleshoot hardware and software issues, and ensure seamless operation of IT systems. This position offers growth opportunities for candidates with 0-1 years of experience.

• Respond to and resolve IT tickets via the ticketing system in a timely manner.
• Diagnose and troubleshoot hardware, software, and network connectivity issues.
• Install, configure, and maintain Windows operating systems and standard business applications.
• Assist with onboarding and offboarding processes by setting up user accounts and permissions.
• Maintain accurate documentation of support cases, solutions, and system configurations.
• Collaborate with senior IT staff to escalate and resolve complex issues.
• Provide user training and guidance on basic IT tools and best practices.

• UAE National with valid Emirati .
• 0-1 years of experience in IT support or related internship.
• Basic technical troubleshooting skills for hardware and software.
• Strong customer support and communication skills.
• Working knowledge of network fundamentals, TCP/IP, LAN, WAN.
• Familiarity with Windows operating systems installation, configuration, maintenance.
• Experience using IT ticketing systems.
• Proficiency in English;
  Arabic language skills preferred.

• Bachelor's degree or diploma in Computer Science, Information Technology, or related field.
• CompTIA A+ or equivalent certification.
• Cisco CCNA or network-related certification.
• Exposure to Active Directory and Office 365 administration.
• Knowledge of mobile device management (MDM) solutions.
• Strong problem-solving mindset and ability to work independently.