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IT Service Desk Analyst

Job in Abu Dhabi, UAE/Dubai
Listing for: ENERFLEX LTD
Full Time position
Listed on 2026-06-01
Job specializations:
  • IT/Tech
    IT Support, HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 60000 - 120000 AED Yearly AED 60000.00 120000.00 YEAR
Job Description & How to Apply Below
Position: IT Service Desk Analyst I

This role provides comprehensive IT support and infrastructure services at Enerflex.

Principle Responsibilities and Duties
  • Provide Tier I and II support for desktops, network printing, and supported software.
  • Provide Tier I and II support for business tools such as SAP and other software as required.
  • Ensure operational stability and reliability of the site infrastructure that supports the productivity tools and business systems of Enerflex.
  • Responsible for the delivery of some onsite IT Infrastructure administrative services which may include (and not limited to) security services, access control and security infrastructure management, backups and restoration.
  • Participate in IT project services initiatives that include solution design.
  • Provide onsite technical support as required.
  • Build image IT equipment, manage assets, inventory of hardware and deploy to end users completing the Windows 10 deployment.
  • Perform all new hire and terminations process.
  • Comply with all audit requirements, processes and answer audit questions.
  • Take phone calls, emails from customers and log tickets.
  • Provide presentations and follow up with users on technical issues including and not limited to cyber security.
  • Conduct IT Orientation session with all newcomers and as required when introducing new software updates.
  • Comply with all Enerflex HR, Quality, HSE and all the Company policies, procedures, processes, work instructions and guidelines.
  • Perform all other duties as assigned by Supervisor/Manager.
Qualifications
  • Degree in Computer Sciences or equivalent; ITIL certification or experience would be an asset.
  • Experience with Service Desk ticketing and phone system tools is required.
  • Knowledge of engineering tools, such as CAD is strongly recommended.
  • Working experience with Bit Locker, SCCM, Skype-for-Business/MS Teams would be an asset.
  • Able to converse in English. Arabic is a plus.
  • Strong knowledge of IT Infrastructure (desktop hardware and software, network infrastructure, servers and communication systems).
  • Broad understanding of technologies used in manufacturing and service business.
  • Proven ability to successfully collaborate with a group of systems and business professionals in a service-group capacity.
  • Takes initiative to identify opportunities and problems and ensure appropriate action is taken.
  • Able to work under pressure and with the team in developing improved work processes for the department.
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