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Salesforce Business Analyst & Administrator
Job Description & How to Apply Below
Overview
Job Code: JPC - 6050
Job Title: Salesforce Business Analyst & Administrator
Job Location: Abu Dhabi
We are looking for a highly skilled and proactive Salesforce Business Analyst & Administrator who can bridge the gap between business and technology. The ideal candidate combines strong Salesforce functional and administrative expertise with hands-on configuration capabilities and a solid understanding of the Salesforce technical landscape. They should be comfortable working alongside developers, understanding integration concepts, and independently driving configuration changes on the platform.
Responsibilities- Gather, analyse, and document business requirements from stakeholders and translate them into functional specifications and user stories.
- Perform hands-on Salesforce configuration, including Flow Builder, custom objects, page layouts, validation rules, permission sets, profiles, and sharing rules.
- Manage day-to-day Salesforce administration, including user management, roles, queues, reports, dashboards, and data maintenance.
- Work closely with development teams to support technical delivery, review solutions, and ensure alignment between business requirements and technical implementation.
- Demonstrate a solid understanding of Salesforce architecture, including data model, security model, integration patterns, and platform governance limits.
- Coordinate UAT activities, prepare test scenarios, and support release and change management processes.
- Prepare functional documentation, process flows, and configuration guides.
- Provide functional guidance and training to business users and ensure effective stakeholder communication.
- Support continuous improvement initiatives by identifying platform optimisation opportunities.
- 7+ years of experience in Salesforce Business Analysis and Administration roles.
- Proven hands-on experience with Salesforce configuration Flow Builder, custom objects, validation rules, page layouts, permission sets, and sharing settings.
- Good understanding of Salesforce platform architecture, data modelling, and security model.
- Familiarity with Salesforce integration concepts including REST/SOAP APIs and Platform Events; ability to work effectively alongside developers on integration topics.
- Excellent communication, stakeholder management, and requirement gathering skills.
- Strong analytical and problem-solving abilities.
- Experience working in Agile, support, and project delivery environments.
- Ability to work independently and manage multiple priorities.
- Salesforce Certified Administrator
- Salesforce Certified Advanced Administrator
- Salesforce Certified Business Analyst
- Experience with HexaBPM Managed Package.
- Experience in Salesforce Functional Consultant.
- Exposure to Service Cloud or Experience Cloud.
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