Director - Digital Transformation Services; DTS

Job Title: Director - Digital Transformation Services (DTS) Sector

Location: Abu Dhabi, UAE

Experience: 18+ years

Director of Digital Transformation Services (DTS) responsible for strategic growth, delivery and operational excellence of DTS sector. This role involves orchestrating holistic digital transformation for clients by integrating capabilities across DTS pillars Digital Experience, Digital Delivery, Digital Operations, and Data Analytics while effectively leveraging AI and data intelligence. The ideal candidate is required to translate business vision into market‑leading services, building teams to deliver excellence and measurable impact.

Delivery Excellence & Technical Assurance

• Provide overall leadership and oversight of projects delivery to ensure timely, accurate, compliant, and high‑quality outputs across all disciplines.
• Ensure projects are delivered in accordance with approved scope, schedule, budget, safety, and quality standards, fully meeting contractual obligations and client expectations.
• Establish, implement, and continuously enhance delivery frameworks, operating policies, and delivery playbooks across departments.
• Define and enforce technical assurance and quality control processes, including peer reviews, stage‑gate approvals, independent checks, audits, and design/delivery assurance.
• Strengthen programme and portfolio governance, including schedule management, cost control, risk management, change management, and project controls for large and complex portfolios.
• Ensure timely and accurate submission of all technical deliverables, reports, designs, and contractual documents.
• Monitor delivery performance through defined KPIs, addressing performance gaps and delivery risks proactively.
• Institutionalize lessons learned, knowledge management, and technical communities of practice to drive continuous improvement and repeatable delivery excellence.

AI Transformation & Digital Engineering Excellence

• Define and drive the strategic roadmap for software engineering practices, embedding modern methodologies and AI‑powered tool chains.
• Develop and implement policies mandating the use of latest AI tools, including agentic AI to enhance productivity, code quality and delivery speed.
• Drive continuous upskilling of engineering teams, fostering proficiency in leveraging AI tools for competitive advantage.
• Evaluate emerging AI engineering technologies, piloting and scaling those demonstrating tangible business value.
• Collaborate with the Centre of Excellence (CoE) to integrate AI research into mainstream software delivery practices.

Service Diversification and Product Development (Aligned with Core Domain)

• Expand business offerings within core domain by developing new advisory and delivery services in response to market demand and client priorities.
• Establish and lead service development roadmaps, including scope definitions, delivery models, capability requirements, quality standards, and go‑to‑market readiness.

Stakeholder Management and Representation

• Act as senior executive interface for key clients, building trusted and enduring relationships with executives and decision‑maker levels.
• Represent Tatweer in executive steering committees, governance boards, and strategic forums, ensuring alignment with client objectives.
• Manage critical internal and external stakeholders, including government entities, semi‑government clients, private sector partners, and delivery stakeholders.
• Ensure consistent, professional, and value‑led representation across all client engagements and public‑facing platforms.
• Lead resolution of high‑impact client issues and escalations, safeguarding client satisfaction and long‑term relationships.
• Establish structured client governance mechanisms to improve transparency, responsiveness, and trust.
• Implement client feedback mechanisms and improvement action plans to strengthen satisfaction, renewals, and reference ability.

Leadership, Team Alignment, and Capability Building

• Build, lead, and develop a high‑performing leadership team, ensuring clear accountability and effective delegation across disciplines.
• Drive talent acquisition, workforce planning,…