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Data Center Engineer/Technician, Data Center Operations; DCO), AWS
Job Description & How to Apply Below
Position Overview
Data Center Technician – AWS Infrastructure Operations
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. Data Center Technicians resolve a range of datacenter infrastructure issues including hardware, fiber, networking, and related problems.
Key Responsibilities- Follow and maintain the highest safety standards and foster a world‑class safety culture.
- Own safety initiatives and projects.
- Adhere to all DC safety protocols during red zone (RZ) and floor operations.
- Support safety inspections and maintain site compliance standards.
- Diagnose hardware and network problems and perform physical repairs.
- Troubleshoot events within internal Service Level Agreements (SLAs).
- Perform root cause analysis of equipment failures.
- Manual handling and lifting of equipment up to 18 kg.
- Operate at heights as required by operational tasks.
- Perform DCO procedures including break‑and‑fix repairs, host‑level decommissions (HLD), server rack decommissions (SRD), media removal, media destruction, and first‑responder duties.
- Troubleshoot hardware issues using SOPs and documentation, escalating when actions deviate from established procedures.
- Operate across one or more process paths within the DCO team, applying knowledge to determine the correct task or procedure.
- Communicate clearly via tickets, SIMs, task tracking entries, and write‑ups.
- Participate effectively in team meetings and present work to leaders.
- Deliver work that impacts team metrics including ticket resolution, data throughput, and safety compliance.
- Take action to improve operational excellence within DCO workflows.
- Support shift‑based schedules, including nights, weekends, and on‑call rotations.
- Experience with computer hardware troubleshooting and repair.
- Experience in computer networking.
- High school diploma or equivalent; or Bachelor's degree in IT, computer science or equivalent.
- Speak, write, and speak fluently in English.
- Experience in a data center or other critical environment.
- Experience dealing effectively with customers during problem resolution and operating efficiently under pressure.
- Basic knowledge of Linux and experience with network protocols.
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