Business Architect

Responsibilities

• Lead the end-to-end design of customer journeys across all backstage layers including processes, operations, technology, data, and risk and compliance.
• Translate strategic objectives into integrated service blueprints and capability maps.
• Collaborate with solution architects, service designers, operations, and engineering teams to ensure target-state architectures are cohesive, feasible, and scalable.
• Act as the integrator across business, design, technology, operations, and control functions, facilitating cross‑functional workshops to align on target‑state journeys.
• Resolve trade‑offs, manage interdependencies and stakeholder expectations across all enabling layers.
• Drive structured journey mapping to identify capability gaps, process inefficiencies, control weaknesses, and automation opportunities.
• Embed regulatory, risk, data governance, and compliance considerations into the business architecture from inception, ensuring journeys are compliant by design.
• Maintain alignment with internal control frameworks throughout the solution lifecycle.

• Strong ability to translate strategic objectives into operational and technical architecture.
• Excellent stakeholder management and facilitation skills across cross‑functional teams.
• Sound understanding of risk, compliance, and data governance frameworks.
• Experience working across front‑stage and back‑stage service layers including process, technology, and operations.
• Familiarity with capability mapping, solution alignment, and target‑state design.
• Strong analytical and problem‑solving skills with the ability to identify gaps and inefficiencies.