CISCO Video Conference Engineer; Cisco Collaboration
Job in
Abu Dhabi, UAE/Dubai
Listed on 2026-06-14
Listing for:
Client of Alpha Data Recruitment
Full Time
position Listed on 2026-06-14
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, IT Specialist, Systems Engineer
Job Description & How to Apply Below
We are seeking an experienced L2 L3 Support Engineer to provide operational and technical support for Cisco video conferencing and collaboration environments.
Responsibilities- Maintain and optimize enterprise video conferencing infrastructure, ensuring high availability and excellent user experience across meeting rooms, executive conferencing systems, and hybrid collaboration platforms.
- Perform advanced troubleshooting and root cause analysis (RCA) for complex issues.
- Manage and support Cisco collaboration platforms including CUCM, Expressway, CMS, Webex, and TMS.
- Analyze SIP, H.323, WebRTC, and media flow issues; diagnose endpoint connectivity, call quality, and network-related issues.
- Perform system upgrades, patching, firmware management, and configuration changes.
- Strong experience with Cisco Collaboration and Video Conferencing solutions.
- Knowledge of SIP, H.323, RTP, SRTP, ICE, STUN/TURN, TCP/IP, DNS, DHCP, QoS, VLANs.
- Experience with Cisco Room Series devices, Desk Series endpoints, Board Series devices, Webex platform administration, CUCM administration and troubleshooting.
- Familiarity with network packet analysis tools such as Wireshark.
- Experience working with ITSM tools (Service Now, Remedy, Jira, etc.).
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