IT Support Specialist

Job Purpose

The IT Support Specialist is responsible for providing first‑and second‑level technical support to ensure the stability, security, and efficiency of the company’s IT systems and network infrastructure. This role involves troubleshooting hardware, software, and networking issues, maintaining system performance, and ensuring smooth day‑to‑day IT operations. The IT Support Specialist plays a key part in maintaining business continuity through timely issue resolution, proactive system monitoring, and user support.

• Provide first‑ and second‑level technical support for hardware, software, and networking issues through email, phone, and ticketing system.
• Troubleshoot and resolve problems reported by users, escalating complex issues as needed.
• Monitor and manage network infrastructure (routers, switches, firewalls, wireless access points) and resolve performance issues to minimize downtime.
• Setup, configure, and maintain computers, printers, servers, and other IT equipment; replace or repair defective components.
• Install, update, and configure software applications, resolve compatibility issues, and manage licensing.
• Handle network‑related tasks such as connectivity issues, IP configuration, and hardware maintenance.
• Manage Active Directory objects (user accounts, groups, OU) and administer Windows and Linux systems.
• Maintain servers, storage devices, and virtualization platforms; oversee virtual machines, snapshots, and resource management.
• Document solutions, maintain a knowledge base, and share best practices with the team.
• Keep up to date with industry trends, pursue relevant training and certifications, and contribute to continuous improvement.

• Minimum 3 years of IT support experience focused on networking, Windows, and Linux administration.
• Strong understanding of network concepts (TCP/IP, DHCP, DNS, VPN, routers, switches, firewalls) and experience with network monitoring tools.
• Proficiency in Windows Server environments, including Active Directory, Group Policy, and Power Shell scripting.
• Experience with MCSA‑level tasks such as server setup, maintenance, and security.
• Hands‑on experience with Linux systems (Ubuntu, CentOS, Red Hat) including user management, system updates, shell scripting, and basic configuration.
• Familiarity with virtualization technologies (VMware, Hyper‑V) and knowledge of snapshots and resource management.
• Excellent verbal and written communication skills and ability to explain technical concepts to non‑technical users.
• Customer‑centric attitude, positive demeanor, and professionalism when interacting with all users.
• Team player who collaborates with other IT specialists and cross‑functional teams.
• Willingness to share knowledge and contribute to team success.
• Ability to document processes, solutions, and user guides clearly.
• Experience with helpdesk or ticketing systems is a plus.
• Availability to work shifts, including nights, weekends, and legal holidays.

ARRISE is a leading supplier of player‑favorite content to the iGaming industry. We are a software development and services company delivering end‑to‑end digital solutions. Headquartered in Gibraltar with offices worldwide, we employ over 4,000 talented individuals. Join our dynamic team and contribute to excellence in the iGaming industry.