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Service Now Technical Specialist
Company: [[filter1]]
Location: [[]], [[filter6]], [[filter5]] [[postal code]], United Arab Emirates (AE)
Education
Experience:
[[]]
Employment
Experience:
[[]]
Employment Status: [[filter7]]
This is a blended technical role consolidating four specialist functions into a single multi-disciplinary profile. The Service Now Technical Specialist operates across platform configuration, enterprise integration, and CMDB and data management, providing flexible coverage across the programme delivery team. The ideal candidate brings strong Service Now development foundations combined with hands‑on integration engineering experience and solid CMDB and Discovery knowledge, enabling them to contribute across work streams and reduce single‑point dependency on narrowly specialised resources.
WhatYou Will Do
Depending on programme phase and workstream demand, the Technical Specialist will contribute across the following areas:
Platform Configuration & Development- Configure core ITSM modules including Incident, Problem, Change, Request and Knowledge Management
- Build Service Catalog items and fulfilment workflows across defined complexity tiers
- Configure CMDB class extensions, attributes, relationship mappings and lifecycle state transitions for Hardware Asset Management
- Develop forms, views, SLA definitions and notification logic aligned to approved design standards
- Maintain upgrade‑safe configuration standards and contribute to peer configuration reviews
- Perform unit testing and resolve defects identified during configuration validation cycles
- Design and implement secure integrations using Service Now Integration Hub, REST APIs and out‑of‑the‑box spokes
- Deliver Phase 1 integrations including Microsoft Intune, JAMF and Microsoft Teams
- Support Phase 2 integration waves across Forti Gate, Checkpoint, Oracle Fusion, Azure Monitor, Crowd Strike, Microsoft Defender, Beyond Trust, Cisco, MS 365, SIEM, ZTNA and IDAM solutions
- Configure OAuth, token‑based authentication, certificate management and encrypted communication channels
- Implement error handling, retry logic and integration health monitoring dashboards
- Produce source‑to‑target field mapping documentation and integration runbooks
- Execute integration testing in non‑production environments and support UAT validation activities
- Support Discovery configuration using Azure‑native API integrations and service principal onboarding
- Assist in CMDB data model governance including CI class definitions, attributes and Identification and Reconciliation Engine (IRE) rules
- Contribute to data migration activities including field mapping, transformation and source‑to‑target reconciliation
- Support data cleansing and validation cycles for endpoint, server, network device and asset records
- Monitor CMDB health metrics and raise data quality issues through programme governance
- Assist in configuring Service Graph Connectors and structured import mechanisms
Skills & Qualifications Certifications
- Service Now Certified System Administrator (CSA) – required
- Service Now Certified Application Developer (CAD) – required
- Service Now Integration Hub accreditation or equivalent hands‑on experience – required
- 3+ years of hands‑on Service Now development experience
- Working knowledge of Service Catalog, SLA framework and workflow automation
- Experience with CMDB configuration and Hardware Asset Management module implementation
- Familiarity with ITSM module configuration across Incident, Change and Request Management
- Solid knowledge of REST and SOAP API design, authentication patterns and data exchange mechanisms
- Hands‑on experience with Service Now Integration Hub spokes and custom API configurations
- Understanding of MID Server architecture and iPaaS integration patterns
- Experience with Azure‑native integration and Microsoft 365 ecosystem connectivity
- Ability to implement error handling, retry logic and integration monitoring
- Understanding of Service Now Discovery concepts and Azure cloud API discovery patterns
- Familiarity with CMDB data modelling, CI class structures and relationship mapping
- Experience with data migration activities including field mapping and reconciliation
- Exposure to ETL processes and data quality governance frameworks
- Service Now CIS‑ITSM or CIS‑SAM certification
- Experience with Service Now Discovery, IRE configuration and CMDB health management
- Familiarity with HRSD or Sec Ops module configuration
- Background in enterprise integrations with Oracle Fusion, Beyond Trust or Crowd Strike
- Exposure to Service Mapping and business service dependency modelling
- Experience supporting go‑live stabilisation, hyper‑care and managed support transitions
- Knowledge of UAE data residency and Azure Commercial region deployment patterns
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