ServiceNow Developer Lead
Job in
Abu Dhabi, UAE/Dubai
Listed on 2026-06-19
Listing for:
Insight Enterprises, Inc.
Full Time
position Listed on 2026-06-19
Job specializations:
-
IT/Tech
IT Consultant, Systems Engineer, Systems Developer, IT Project Manager
Job Description & How to Apply Below
Service Now Developer Lead
Company: [[filter1]]
Location: [[]], [[filter6]], [[filter5]] [[postal code]], United Arab Emirates (AE)
Education
Experience:
[[]]
Employment
Experience:
[[]]
Employment Status: [[filter7]]
We are seeking a Senior Service Now Developer to act as the technical lead for platform configuration across a complex multi-module transformation programme. The Lead Developer owns complex workflow design, module architecture, and upgrade-safe configuration standards, overseeing mid-level developers and ensuring technical quality across all build activities.
Key Responsibilities- Serve as technical lead for all platform configuration activities across ITSM, ITAM, HRSD and CMDB modules.
- Design and build complex workflows, automation rules and Flow Designer processes aligned to approved architecture.
- Lead Service Catalog design and fulfilment workflow implementation across defined complexity tiers.
- Oversee and mentor mid-level developers, ensuring adherence to upgrade-safe configuration standards.
- Configure Performance Analytics dashboards for Incident, Problem, Change, CMDB Health and Asset Lifecycle domains.
- Implement Predictive Intelligence and Virtual Agent capabilities for approved use cases.
- Collaborate with Integration Engineers on platform-side integration configurations and data mappings.
- Conduct configuration reviews and peer validation across all developer outputs.
- Support testing phases including system testing, integration validation and UAT resolution.
- Ensure all development artefacts are documented and handed over in alignment with knowledge transfer requirements.
Skills & Qualifications
- 5+ years of hands-on Service Now development experience across enterprise implementations.
- Service Now Certified System Administrator (CSA) – required.
- Service Now Certified Application Developer (CAD) – required.
- Service Now CIS-ITSM – required.
- Service Now CIS-SAM – preferred.
- Proficiency in Flow Designer, Business Rules, Script Includes, Client Scripts and UI Policies.
- Experience with Performance Analytics configuration and reporting framework design.
- Strong knowledge of Service Catalog design, approval workflows and fulfilment automation.
- Experience with Predictive Intelligence and Virtual Agent configuration.
- 35+ Service Catalog implementations or equivalent breadth of complex workflow delivery.
- Solid understanding of ITSM, ITAM and CMDB module interdependencies.
- Experience with Now Assist AI capabilities and generative AI configuration within Service Now.
- Familiarity with HRSD and Sec Ops module configuration.
- Background in upgrade cycle management and instance health governance.
Application Developer, CAD, Drafting, Information Technology, Programmer, Technology, Engineering
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