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Job Description & How to Apply Below
Company: [[filter1]]
Location:
[[]], [[filter6]], [[filter5]] [[postal code]], United Arab Emirates (AE)
Education
Experience:
[[]]
Employment
Experience:
[[]]
Employment Status: [[filter7]]
Location:
Onsite UAE (primary) | Engagement Duration: 12 Months | Engagement Type:
Fixed-term programme delivery
This is a blended technical role consolidating four specialist functions into a single multi‑disciplinary profile. The Service Now Technical Specialist will operate across platform configuration, enterprise integration, and CMDB and data management, providing flexible coverage across the programme delivery team. The ideal candidate brings strong Service Now development foundations combined with hands‑on integration engineering experience and solid CMDB and Discovery knowledge, enabling them to contribute across work streams and reduce single‑point dependency on narrowly specialised resources.
WhatYou Will Do Platform Configuration & Development
- Configure core ITSM modules including Incident, Problem, Change, Request and Knowledge Management
- Build Service Catalog items and fulfilment workflows across defined complexity tiers
- Develop Business Rules, Client Scripts, Script Includes, UI Actions and UI Policies using JavaScript (Glide)
- Configure CMDB class extensions, attributes, relationship mappings and lifecycle state transitions for Hardware Asset Management
- Develop forms, views, SLA definitions and notification logic aligned to approved design standards
- Maintain upgrade‑safe configuration standards and contribute to peer configuration reviews
- Perform unit testing and resolve defects identified during configuration validation cycles
- Design and implement secure integrations using Service Now Integration Hub, REST APIs and out‑of‑the‑box spokes
- Deliver Phase 1 integrations including Microsoft Intune, JAMF and Microsoft Teams
- Support Phase 2 integration waves across Forti Gate, Checkpoint, Oracle Fusion, Azure Monitor, Crowd Strike, Microsoft Defender, Beyond Trust, Cisco, MS365, SIEM, ZTNA and IDAM solutions
- Configure OAuth, token‑based authentication, certificate management and encrypted communication channels
- Implement error handling, retry logic and integration health monitoring dashboards
- Produce source‑to‑target field mapping documentation and integration runbooks
- Execute integration testing in non‑production environments and support UAT validation activities
- Support Discovery configuration using Azure‑native API integrations and service principal onboarding
- Assist in CMDB data model governance including CI class definitions, attributes and Identification and Reconciliation Engine (IRE) rules
- Contribute to data migration activities including field mapping, transformation and source‑to‑target reconciliation
- Support data cleansing and validation cycles for endpoint, server, network device and asset records
- Monitor CMDB health metrics and raise data quality issues through programme governance
- Assist in configuring Service Graph Connectors and structured import mechanisms
Skills & Qualifications Certifications
- Service Now Certified System Administrator (CSA) – required
- Service Now Certified Application Developer (CAD) – required
- Service Now Integration Hub accreditation or equivalent hands‑on experience – required
- 3+ years of hands‑on Service Now development experience
- Proficiency in JavaScript (Glide scripting), Business Rules, Client Scripts and UI Policies
- Working knowledge of Service Catalog, SLA framework and workflow automation
- Experience with CMDB configuration and Hardware Asset Management module implementation
- Familiarity with ITSM module configuration across Incident, Change and Request Management
- Solid knowledge of REST and SOAP API design, authentication patterns and data exchange mechanisms
- Hands‑on experience with Service Now Integration Hub spokes and custom API configurations
- Understanding of MID Server architecture and iPaaS integration patterns
- Experience with Azure‑native integration and Microsoft 365 ecosystem connectivity
- Ability to implement error handling, retry logic and integration monitoring
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