More jobs:
ServiceNow Developer Lead
Job in
Abu Dhabi, UAE/Dubai
Listed on 2026-06-20
Listing for:
Insight
Full Time
position Listed on 2026-06-20
Job specializations:
-
IT/Tech
IT Consultant, Systems Developer, Systems Engineer, Cloud Computing: Infrastructure & Operations
Job Description & How to Apply Below
Company: [[filter1]]
Location: Onsite (UAE)
Engagement Duration: 12 months
Engagement Type: Fixed‑term programme delivery
Role OverviewWe are seeking a Senior Service Now Developer to act as the technical lead for platform configuration across a complex multi-module transformation programme. The Lead Developer owns complex workflow design, module architecture and upgrade‑safe configuration standards, overseeing mid-level developers and ensuring technical quality across all build activities.
Key Responsibilities- Serve as technical lead for all platform configuration activities across ITSM, ITAM, HRSD and CMDB modules
- Design and build complex workflows, automation rules and Flow Designer processes aligned to approved architecture
- Lead Service Catalog design and fulfilment workflow implementation across defined complexity tiers
- Oversee and mentor mid-level developers, ensuring adherence to upgrade‑safe configuration standards
- Configure Performance Analytics dashboards for Incident, Problem, Change, CMDB Health and Asset Lifecycle domains
- Implement Predictive Intelligence and Virtual Agent capabilities for approved use cases
- Collaborate with Integration Engineers on platform‑side integration configurations and data mappings
- Conduct configuration reviews and peer validation across all developer outputs
- Support testing phases including system testing, integration validation and UAT resolution
- Ensure all development artefacts are documented and handed over in alignment with knowledge transfer requirements
Skills & Qualifications
- 5+ years of hands‑on Service Now development experience across enterprise implementations
- Service Now Certified System Administrator (CSA) – required
- Service Now Certified Application Developer (CAD) – required
- Service Now CIS‑ITSM – required
- Service Now CIS‑SAM – preferred
- Proficiency in Flow Designer, Business Rules, Script Includes, Client Scripts and UI Policies
- Experience with Performance Analytics configuration and reporting framework design
- Strong knowledge of Service Catalog design, approval workflows and fulfilment automation
- Experience with Predictive Intelligence and Virtual Agent configuration
- 35+ Service Catalog implementations or equivalent breadth of complex workflow delivery
- Solid understanding of ITSM, ITAM and CMDB module interdependencies
- Experience with Now Assist AI capabilities and generative AI configuration within Service Now
- Familiarity with HRSD and Sec Ops module configuration
- Background in upgrade cycle management and instance health governance
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