Digital Products and Business Intelligence

The Registration Authority (RA) is responsible for the registration and licensing of market entities, real properties, mortgages, land, leases and securities within the Global Market. The RA also maintains statutory registers and serves as a trusted source of information for stakeholders. The Head of Digital Products is accountable for defining, delivering, and continuously enhancing the RA's digital products and platforms. The role ensures that all digital solutions are secure, user‑centric, scalable, and aligned with ADGM's strategic objectives, regulatory obligations, and stakeholder needs.

• Define and execute the digital product strategy in alignment with ADGM and RA objectives.
• Develop, maintain, and continuously refine a prioritised digital product roadmap.
• Identify opportunities for innovation, automation, and service optimisation across RA digital services.
• Monitor industry trends, emerging technologies, and best practices to inform strategic decision‑making and future product development.

• Lead the full end‑to‑end product lifecycle from concept and requirements definition through delivery, launch and post‑implementation optimisation.
• Manage product requirements, including documentation, validation, governance and sign‑off.
• Oversee agile delivery processes, including sprint planning, backlog management, prioritisation, UAT coordination and release management.
• Drive user‑centric and service‑design‑led approaches across all digital platforms to improve usability and operational efficiency.
• Define, track and report on Objectives and Key Results (OKRs) and product performance metrics.
• Provide operational and functional support to key internal and external user groups.
• Ensure timely resolution of defects, incidents and enhancement requests.

• Act as the primary point of contact for digital products between the RA, ADGM technology teams and external vendors or partners.
• Engage and manage senior stakeholders, ensuring alignment, clear communication and effective dependency management.
• Gather, assess and prioritise stakeholder and user feedback to drive continuous improvement and value realisation.

• Lead, coach and develop a high‑performing digital product team.
• Set clear objectives and performance expectations aligned with organisational goals.
• Conduct regular performance reviews and provide timely constructive feedback.
• Mentor and develop high‑potential and critical talent to support succession planning.
• Address performance issues promptly and decisively.

• Comply fully with ADGM Information Security policies, standards and procedures.
• Ensure the confidentiality, integrity and availability of ADGM information at all times.
• Embed security‑by‑design principles into all digital products and platforms.
• Promote information security awareness and best practices within the team.

• Bachelor’s degree in Business, Computer Science, Engineering or a related field (Master’s degree preferred, with exposure to Data, Analytics, AI or Machine Learning).
• SAFe and/or Certified Scrum Product Owner (CSPO) certification.
• Minimum 12 years’ experience in digital product management or digital transformation roles.
• Strong hands‑on experience with agile and iterative delivery methodologies.
• Proven experience managing complex digital platforms and services.
• Experience with Salesforce, Power BI and application development.
• Demonstrated experience working within regulated or compliance‑driven environments.
• Strong analytical, problem‑solving and decision‑making skills.
• Excellent communication, stakeholder management and leadership capabilities.