HPC and Storage Technology Consultant

Overview

This role has been designed as “Onsite” with an expectation that you will primarily work from an HPE partner/customer office.

Hewlett Packard Enterprise is the global edge‑to‑cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world.

Job Family Definition:
Provide technology consulting to external customers and internal project teams. Responsible for providing technical support and/or leadership in the creation and delivery of technology solutions designed to meet customers’ business needs and consequently for understanding customers’ businesses. As a trusted advisor create and maintain effective customer relationships so as to ensure customer satisfaction. Maintain knowledge of leading‑edge technologies and industry/market domain knowledge.

Actively contribute to the company’s solutions portfolio by providing information ranging from technical knowledge to methodologies based on experience gained from customer projects. Shape technical direction and technical strategies within the organization and for external customers. Accountable for consistent and significant chargeability levels (or expense relief for internal project teams) and for assisting in meeting or exceeding revenue and customer satisfaction goals.

Contribute to the organization’s profitability by generating and cultivating new business opportunities and by providing technical support for deal proposal development.

• In this amazing role you will cover the support and delivery of high‑end HPC solutions for our customers.
• Apply your technical background and knowledge of industry trends to support and deliver HPC services, including both hardware and software for massively parallel (MPP) supercomputer systems, clusters and storage systems on a 24x7 basis and be willing to be on standby and available when needed.
• Work under minimal supervision as part of a team of HPC experts.
• Support the pre‑sales team in scoping & sizing the HPC services when required.
• Dedicated to a key account managing day‑to‑day HPC support and maintenance activity as the dedicated account site in UAE‑Abu Dhabi.
• Analyze, qualify, troubleshoot, and resolve incidents with the appropriate level of autonomy and expertise and coordinate with L2 and L3.
• Support issues requiring specialized intervention.
• Collaborate with team members, other internal organizations, customers, and third parties such as DDN, Red Hat, Cool IT, Nvidia, etc.
• Manage the customer relationship, including verbal & written communication.
• Research HPC documentation and complete required training to maintain and develop HPC skills.
• Willing to learn new technologies in HPC including Cray EX liquid‑cooled systems and NVL
  72 as the core technologies to support which will be provided on the job and professional training.
• Good at partnering, innovating, and making things happen.

• Must have at least three (4) years of experience.
• Must hold a Bachelor degree in Computer Science or Engineering.
• Knowledge in high‑performance computing technologies and/or enterprise level storage systems, and/or high‑performance computing applications.
• Experience in Linux/Unix operating systems.
• Experience with HPC hardware support or related industries is advantageous.
• Experienced in running the day‑to‑day operation, hardware break‑fix, and administration of HPC systems at the client site.
• Advocate for the customer and their teams is an advantage.
• Advanced skills in customer service and customer‑facing communication.
• Willing to relocate to the United Arab Emirates.

Accountability, Active Learning, Active Listening, Bias, Business Growth, Client Expectations Management, Coaching, Creativity, Critical Thinking, Cross‑Functional Teamwork, Customer Centric Solutions, Customer Relationship Management (CRM), Design Thinking, Empathy, Follow‑Through, Growth Mindset, Information Technology (IT) Infrastructure, Infrastructure as a Service (IaaS),…