Director - Digital Smart Solutions

The purpose of this role is to act as the Co-head for the team in IT related topics, responsible for assisting in managing the overall team’s business goals and allocating IT resources. Support in technical delivery and co-responsible for the squads’ key performance metrics (e.g., NPS, market share, etc.).

• Lead the formulation of squads’ strategies, vision, mission, and goals to deliver technical results and achieve cluster objectives.
• Oversee customer needs and direct the design and continuous updating of technical solutions that address those needs.
• Lead interaction with architects to understand key properties and changes to technology infrastructure and determine the best way to work within restrictions.
• Define Digital Cluster business priorities and technical issues, and provide guidance to product owners to design appropriate solutions and features.
• Take decisions regarding product lifecycle (piloting, scaling, decommissioning, etc.) and enforce quality standards.
• Lead the Quarterly Business Review (Q ) for the tribe.
• Build strong relationships and manage expectations of external stakeholders, including clients and cluster CEOs.
• Track and measure squad performance health through key performance indicators.
• Oversee tribe technical blocks and enforce resolution of issues with key stakeholders.

• Conduct regular 1:1 meetings with product owners and squad members.
• Empower the squad by setting clear expectations and coaching.
• Monitor squads’ adherence to all financial targets and extend economic limits for business initiatives when project potential justifies it.
• Manage overall staffing of shared resources among different squads.

• Design and maintain squads’ technical roadmap.
• Control squad budgets and solution expenses, and recommend alternatives to meet expectations.
• Lead cross‑functional teams to streamline processes and implement best practices to drive operational excellence.
• Assess risks in squads and develop risk mitigation strategies to minimize potential liabilities.
• Provide regular reports to senior management on squads’ performance, including financial, operational and market‑related data.

• Bachelor’s degree in Computer Science, Information Technology, or related field; master’s degree is a plus.
• Excellent English;
  Arabic is an added advantage.
• Minimum of 15 years of experience in a similar role.
• Experience as an IT leader or business manager in relevant product, customer, or enabler segment.
• Deep understanding of industry trends and client needs, creating a value proposition and vision for the tribe.
• Strong communication skills across commercial, finance, and other domains.
• Servant leadership qualities.
• Ability to persuade and lead diverse people.
• Strong analytical skills and fact‑based decision‑making.
• Strong sense of urgency and ability to prioritize.
• Comfortable giving and receiving feedback.
• Critical thinking and the ability to find new solutions.
• Belief in a non‑hierarchical culture, transparency, and trust within squads.