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IBM OpenPages Support Engineer
Job Description & How to Apply Below
We are looking for an experienced IBM Open Pages Support Engineer with 5+ years of hands‑on experience in supporting, configuring, and maintaining IBM Open Pages GRC applications. The ideal candidate should have strong knowledge of Open Pages administration, troubleshooting, user support, and system maintenance. Experience with Cognos and Qlik Sense reporting tools will be considered an advantage.
Key Responsibilities- Provide L2/L3 support for IBM Open Pages applications
- Monitor application performance and resolve production issues
- Perform Open Pages configuration, administration, and maintenance activities
- Troubleshoot workflows, object types, security roles, and access‑related issues
- Support application upgrades, patches, and environment migrations
- Work with business users to analyze incidents and provide resolutions
- Perform root cause analysis and implement preventive solutions
- Coordinate with infrastructure, database, and application teams for issue resolution
- Create and maintain technical documentation and support procedures
- Ensure adherence to SLA requirements and operational standards
- Support testing activities during releases and enhancements
- Assist in developing and maintaining reports using Cognos and Qlik Sense where required
- 5+ years of experience working with IBM Open Pages
- Strong understanding of Open Pages administration and configuration
- Experience supporting GRC applications in production environments
- Knowledge of workflows, object models, security configuration, and reporting within Open Pages
- Experience with SQL and relational databases
- Strong troubleshooting and problem‑solving skills
- Experience with incident, problem, and change management processes
- Good communication and stakeholder management skills
- Experience with Cognos reporting
- Experience with Qlik Sense dashboards and analytics
- Exposure to banking, financial services, or risk/compliance environments
- Knowledge of GRC concepts and regulatory compliance frameworks
- IBM Open Pages certification
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