IT Generalist​/IT Specialist

Role Summary

The IT Generalist / IT Specialist is responsible for the day‑to‑day operation, support, security, and continuous improvement of the organization’s IT environment. This role combines end‑user support, infrastructure management, and cybersecurity execution
, acting as the local IT backbone while aligning with group‑level IT policies and standards.

IT Manager (Functional coordination with Group / Central IT from Setec and Managing Directors)

• Provide first‑ and second‑line technical support to users (hardware, software, network, and access issues).
• Troubleshoot and resolve IT incidents promptly to minimize business disruption.
• Install, configure, and maintain end‑user devices, applications, and collaboration tools.
• Conduct basic user training to improve IT literacy and cybersecurity awareness.

• Maintain and monitor IT infrastructure including servers, networks, cloud platforms, and business applications.
• Coordinate provisioning, configuration, patching, and upgrades of hardware and software.
• Ensure system availability, data integrity, backups, and disaster recovery readiness.
• Liaise with vendors, service providers, and central IT teams as required.

• Monitor systems and logs for security threats, vulnerabilities, and abnormal activity.
• Respond to cybersecurity incidents, containing threats and supporting recovery actions.
• Implement and enforce IT security policies, controls, and secure configurations.
• Support vulnerability management activities including patch management and remediation.
• Ensure compliance with applicable data protection and cybersecurity standards.

• Maintain IT and cybersecurity documentation, including procedures, asset inventories, and configurations.
• Support internal and external audits, assessments, and compliance activities.
• Ensure local implementation of group IT and security policies.
• Prepare periodic IT and security status reports for management.

• Work closely with business teams to understand IT needs and propose practical solutions.
• Coordinate with central/group IT on systems, cybersecurity, and strategic initiatives.
• Identify opportunities to improve system efficiency, security posture, and user experience.
• Stay informed on emerging IT and cybersecurity trends relevant to the organization.

Education

• Bachelor’s degree in information technology, Computer Science, Cybersecurity, or related field (or equivalent practical experience).

Experience

• Experience in an IT Generalist, IT Specialist, or similar role.
• Hands‑on experience supporting users, managing systems, and administering IT environments.

Technical Skills

• End‑user support (Windows/macOS), hardware setup, and troubleshooting.
• Knowledge of networking fundamentals (TCP/IP, DNS, firewalls).
• Experience with Microsoft 365, collaboration tools, and endpoint management.
• Basic to intermediate cybersecurity knowledge (access control, patching, endpoint security).
• Familiarity with cloud platforms and security best practices is an advantage.

Certifications (Preferred)

• CompTIA A+, Network+, or Security+
• Microsoft or cloud‑related certifications
• Any recognized cybersecurity certification is an advantage

Core Competencies

• Problem‑solving and analytical thinking.
• Strong communication with technical and non‑technical users.
• Ability to manage multiple priorities in a fast‑paced environment.
• High attention to detail and security‑minded approach.
• Collaborative and service‑oriented mindset.

Individual Contributor
Hands‑on / Operational
Security‑Aware Generalist