IT and Digital Systems Manager

Job Overview

The IT and Digital Systems Manager will be responsible for managing all information technology infrastructure and digital operations across the group of companies. The role includes IT administration, website development and maintenance, email management, cybersecurity, user support, digital systems integration and coordination of online marketing assets. The successful candidate will ensure secure, reliable and efficient technology operations while supporting business growth through digital initiatives.

A good sense of organization preferred. Neat work is appreciated with bonuses.

• Manage all IT infrastructure across multiple companies including computers, servers, networks, printers, WiFi and internet connectivity.
• Provide technical support and troubleshoot hardware, software and network related issues for all employees.
• Design, develop, host and maintain company websites ensuring security, performance and regular updates.
• Manage company domains, DNS records, web hosting, SSL certificates and cloud services.
• Configure and administer Microsoft 365, Google Workspace and corporate email systems.
• Manage email security, spam filtering, backups and user accounts.
• Configure email forwarding, lead routing and enquiry management systems from websites and digital platforms.
• Maintain and administer CRM, ERP and other business software platforms.
• Implement cybersecurity policies, endpoint protection, backup strategies and disaster recovery procedures.
• Manage user permissions, access control and IT asset inventory.
• Coordinate with external vendors (internet providers, software providers and hardware suppliers).
• Manage company social media accounts including publishing content, monitoring enquiries and coordinating with the marketing team.
• Ensure all online enquiries and leads are captured, assigned and followed up promptly.
• Maintain company databases, cloud storage and document management systems.
• Install, configure and maintain CCTV, access control, biometric and other smart office technologies where required.
• Monitor system performance, identify opportunities for automation and improve operational efficiency.
• Develop and maintain IT policies, standard operating procedures and documentation.
• Train employees on software systems, cybersecurity awareness and IT best practices.
• Support digital transformation initiatives across all companies.

• Bachelor’s Degree in Information Technology, Computer Science, Software Engineering or a related field.
• Minimum 2 years of experience in IT administration and digital systems management.
• Strong knowledge of Windows, macOS, Microsoft 365, Google Workspace and networking technologies.
• Experience building, managing and hosting corporate websites using platforms such as Word Press, Webflow or custom solutions.
• Knowledge of HTML, CSS, JavaScript and basic web development principles.
• Experience managing domains, DNS, email hosting, SSL certificates and cloud infrastructure.
• Experience with CRM, ERP and cloud-based business applications.
• Strong understanding of cybersecurity, backup strategies and disaster recovery.
• Experience managing Meta, Linked In, You Tube and other social media platforms for businesses.
• Knowledge of SEO, Google Analytics, Google Search Console and digital lead generation is preferred.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and organizational skills.
• Ability to manage multiple companies and prioritize tasks independently.
• UAE driving license is preferred.