DevOps L2 Infrastructure Support Engineer in UAE

Apply for Dev Ops L2 Infrastructure Support Engineer in UAE at Andersen in Abu Dhabi, AZ, AE. This full‑time on‑site position offers great opportunities for career growth. Andersen is hiring a Dev Ops L2 Infrastructure Support Engineer for a project ensuring stability, security, and support of enterprise systems with incident management and root cause analysis. The customer is a technology company operating in a regulated domain, focusing on data processing, analytics, and risk management solutions.

It develops advanced tools to analyze complex data sets, identify inconsistencies, and support more accurate decision-making. The company also provides related services to improve operational efficiency and ensure compliance with industry standards. The project is focused on providing L2 Dev Ops and infrastructure support for enterprise‑grade on‑premises systems within a hybrid virtualization and containerized environment. It includes incident management, root‑cause analysis, and ensuring system stability, reliability, and secure operations under strict SLA and compliance requirements.

• Handling L2 support activities, including managing incident escalations from the client service desk.
• Performing root‑cause analysis and troubleshooting infrastructure‑related issues.
• Providing on‑call support in accordance with defined SLA priorities (1h / 8h / 2d).
• Supporting and maintaining VMware ESXi / VMDK environments.
• Configuring and maintaining LXD (QEMU/KVM) virtualization environments.
• Managing the full lifecycle of virtual machines based on Windows Server 2022.
• Administering and maintaining containerized environments (NGINX, Kafka).
• Troubleshooting network connectivity issues across overlay and underlay networks.
• Ensuring stable connectivity between containers and Windows VMs, as well as between application layers and SQL Server.
• Assisting in deployment activities coordinated with distributed teams.
• Supporting rollback procedures and managing production changes.
• Performing OS and infrastructure patching activities.
• Implementing configuration updates and system hardening measures.
• Ensuring compliance with restricted access and security requirements.
• Providing onsite support when required, including handling incidents in restricted environments.
• Monitoring infrastructure health using existing monitoring tools.

• Experience in Dev Ops / Infrastructure / System Engineering for 2+ years.
• Experience with VMware ESXi and VMDK‑based deployments.
• Experience in Linux administration (Ubuntu Server).
• Experience with Windows Server 2022.
• Experience working with Microsoft SQL Server.
• Experience with LXD (Linux Containers).
• Experience with QEMU / KVM virtualization.
• Experience managing containerized workloads (e.g., NGINX, Kafka).
• Strong understanding of networking fundamentals (TCP/IP, subnetting, routing).
• Experience overlaying and underlay networking.
• Experience working with VPNs and restricted access environments.
• Experience troubleshooting network issues across hybrid infrastructures.
• Experience in incident management within L2 support models.
• Familiarity with monitoring and logging tools.
• Experience collaborating within CI/CD processes and distributed teams.
• Experience with patch management and configuration management.
• Experience with scripting using Bash.
• Experience with automation using Power Shell.
• Level of English – Upper‑Intermediate or higher.

Reasons why this job would be interesting to you:
Experience in teamwork with leaders in Fin Tech, Healthcare, Retail, Telecom, and other industries. Andersen collaborates with Samsung, Siemens, Johnson & Johnson, BNP Paribas, Ryanair, Mercedes, TUI, Verivox, Allianz, T‑Systems, and more. The opportunity to join a project and develop expertise in a challenging business domain.

Job conditions – you can work both fully remotely and from the office or choose a hybrid variant. Guarantee of professional, financial, and career growth! The company provides mentoring and adaptation for each new employee. Earn up to 1,000 USD per month by participating in company activities. Access to the corporate training portal, continually updated knowledge base.

Bright corporate life (parties, pizza days, Play Station, fruits, coffee, snacks, movies). Certification compensation (AWS, PMP, etc.). Referral program. Private health insurance and sports activity compensation. Join us!

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