Autoline Support Analyst

Establishedmorethan
40yearsago,theUnited Al Saqer Group (UASG) isoneoftheleadingmulti-sectorbusinessgroupsinthe

United Arab Emirates .TheUASGownsandoperatesadiverseyetcomplementaryportfolioofsixUAE-basedcompaniesencompassingseveralkeyindustrysectors,which includes

Abu Dhabi Motors ,Dalma Motors,Al Saqer Heavy Equipment ,Al Saqer Property Management ,Royal International Construction ,andRoyal

Joinery.

Wearerecruitingan
Autoline Support Analyst
tojoinourexceptionalICTDepartment.

Therolewillinvolvethedeliveryofawiderange of technical solutions,workingonmultipleprojectsinparallelandbeingresponsibleforthedeliveryoftechnicaltasksonthoseprojects.

• Provide day-to-day functional and technical support for Autoline (Keyloop/CDK) Dealer Management System users across multiple business units.

• Diagnose, analyze, and resolve application issues related to Sales, Service, Parts, CRM, and Accounting modules.

• Log, track, and resolve incidents using the company’s helpdesk or escalation system
  .

• Coordinate with software vendors for unresolved or complex technical issues.

• Manage user access, permissions, and security roles within the Autoline system.

• Configure workflows, settings, and user profiles according to operational requirements.

• Support new module or branch setups,
  data migration
  , and configuration activities.

• Monitor system performance and ensure application availability and reliability
  .

• Assist in software upgrades, patch management, and UAT (User Acceptance Testing).

• Verify system functionality post-upgrade and coordinate with internal IT teams.

• Conduct onboarding and user training sessions for new and existing employees.

• Develop and maintain user manuals, SOPs, and training guides
  .

• Support staff in effectively using Autoline modules to optimize productivity.

• Ensure data accuracy and consistency across all modules and departments.

• Generate and support operational reports and dashboards as per management requirements.

• Facilitate integrations between Autoline and third-party systems such as CRM, ERP, and BI tools
  .

• Identify system inefficiencies and recommend workflow or configuration improvements.

• Maintain documentation, change logs
  , and standard operating procedures.

• Participate in internal system audits to ensure data and IT governance compliance.

• Work closely with department heads to understand business needs and translate them into system solutions.

• Liaise with IT infrastructure teams on server, network, or access-related issues
  .

• Coordinate with vendors for technical support, enhancements, and new features.

• Bachelor’s degree in Information Technology, Computer Science, or related field.

• Minimum 5 years of experience supporting DMS systems, preferably Autoline (Keyloop/CDK Global).

• Strong understanding of dealership operations (Sales, Service, Parts, CRM, and Finance).

• Experience troubleshooting application, database, and access-related issues.

• Familiarity with SQL
  , system configuration, and reporting tools.

• Excellent analytical, communication, and customer service skills.

• Ability to work under pressure and manage multiple support requests.

Technical

Skills:

• Autoline / Keyloop DMS

• SQL & Data Analysis

• System Configuration & User Management

• Helpdesk & Ticketing Systems

• DMS Integration Support

• Reporting & Documentation

• Microsoft Office (Advanced Excel Functions)

Behavioral

Competencies:

• Customer Focus – Understands user challenges and proactively resolves them.

• Accountability & Ownership – Delivers high-quality results with minimal supervision.

• Agility & Adaptability – Responds effectively to change and supports others through transitions.

• Collaboration & Influence – Builds strong cross-functional relationships and resolves conflicts constructively.

• Result Orientation – Sets clear goals and works proactively to achieve high performance.