IT System Administrator

Overview

The System Administrator will install, configure, and maintain servers, networks, operating systems, and storage systems that support CCAO operations. Responsibilities include user account management, performance monitoring, cybersecurity controls, and support for email and collaboration platforms.

• Install, configure, and maintain servers, networks, operating systems, and data storage systems supporting CCAO operations.
• Manage user accounts, access rights, and Active Directory identity management in line with government data governance and security policies.
• Monitor system performance, availability, and capacity; proactively resolve issues to minimize downtime for citizen‑facing and internal services.
• Implement and maintain cybersecurity controls, firewalls, endpoint protection, backups, and patch management in compliance with UAE government IT security standards (e.g., NESA Signature, TDRA‑aligned frameworks).
• Administer email, collaboration platforms, and internal applications used for case management, correspondence, and coordination with federal and local entities.
• Manage backup, disaster recovery, and business continuity procedures for critical systems and citizen data.
• Provide technical support (Tier2‑3) to staff, troubleshoot hardware, software, and network issues, and manage IT helpdesk escalations.
• Maintain documentation of IT assets, configurations, policies, and procedures.
• Coordinate with external vendors, telecom providers, and government IT bodies (e.g., TDRA, Abu Dhabi Digital Authority) on infrastructure licensing and integration projects.
• Support digital transformation initiatives, including e‑services and system integrations tied to CCAO’s citizen and community programs.

• Bachelor s degree in Information Technology, Computer Science, or related field.
• 3–6 years  experience as a System Administrator, preferably in a government or public sector entity.
• Strong knowledge of Windows Server/Linux administration, virtualization (VMware/Hyper‑V), networking (TCP/IP, VPN, firewalls), and Active Directory.
• Experience with backup/DR solutions, cloud platforms (Azure/AWS/G42 Cloud), and cybersecurity best practices.
• Familiarity with UAE government IT compliance frameworks (e.g., Abu Dhabi Digital Authority policies, NESA standards) is a strong advantage.
• Certifications such as MCSA/MCSE, CompTIA Server+/Security+, CCNA, or ITIL are preferred.
• Fluent in Arabic and English (Arabic often required/preferred for UAE federal entities).
• UAE national or resident with relevant work eligibility (many UAE Presidential Court–affiliated entities prioritize Emiratization).

• Strong problem‑solving and troubleshooting skills.
• High attention to security, confidentiality, and data sensitivity (government/citizen data).
• Ability to work under government protocols and coordinate across federal/local authorities.
• Good communication and documentation skills.
• Ability to work independently and manage multiple priorities.