Director - Digital Smart Solutions

Job Description

The purpose of this role is to act as the Co-head for the team in IT related topics, responsible for assisting in managing the overall team’s business goals and managing and allocating IT resources. Support in technical delivery topics and co-responsible for the squads' key performance metrics (e.g., NPS1, market share, etc.).

• Lead the formulation of squads' strategies, vision, mission and goals to deliver technical results and achieve cluster objectives.
• Oversee customer needs and direct designing and updating the technical solutions that address these needs.
• Lead interaction with architects to understand the key properties and changes to technology infrastructure and determine the best way to work with restrictions.
• Define Digital Cluster business priorities and technical issues and provide guidance to product owners to design the appropriate solutions and features.
• Take decisions regarding product lifecycle (piloting, scaling, decommissioning, etc.) and enforce quality standards.
• Lead the Quarterly Business Review (Q ) for the tribe.
• Build strong relationship and manage expectations of external stakeholders, including clients, cluster CEOs, etc.
• Track and measure the squads' performance health through key performance indicators.
• Oversee tribe technical blocks and enforce resolving issues with key stakeholders.

• Conduct regular 1:1s with product owners and squad members.
• Empower the squad by setting clear expectations and coaching.
• Monitor the squads' adherence to all financial targets and extend economic limits for business initiatives when project potential justifies it.
• Manage the overall staffing of shared resources among different squads.

• Design and maintain the squads' technical roadmap.
• Control the budget of the squads' and solution expenses and recommend alternatives to meet expectation.
• Lead cross-functional team to streamline processes and implement best practices to drive operational excellence.
• Assess risks in squads' and develop risk mitigation strategies to minimize potential liabilities.
  
  Provide regular reports to senior management on the squads' performance, including financial, operational, and market-related data.

• Bachelor’s Degree in Computer Science, Information Technology or related field;
  Master's degree is a plus.

• Excellent English. Arabic is an added advantage.

• A minimum of 15 years of experience in a similar role.

• Experience as an IT leaders or business manager in relevant product / customer or enabler segment.
• Deep understanding of industry trends and client needs in creating value proposition for the client and vision for the tribe.
• Strong communication skills in different areas (commercial, finance etc.).
• Servant leadership qualities.
• Ability to persuade and lead diverse people.
• Strong analytical skills and fact-based decision-making.
• Strong sense of urgency and ability to prioritize.
• Skilled and comfortable in giving and receiving feedback.
• Critical thinking, ability to find new solutions.
• Belief in a non-hierarchical culture, transparency, and trust in squads.